Worst User Interface Ever I have been in IT over 40 years and the Smart Vault user interface is one of the worst I have ever used. I now own a tax preparation business so we test tried it out on 10 of our clients, not one could successfully upload their documents on the first try. That was enough for us so we cancelled our subscription.

We are currently using SmartVault for… We are currently using SmartVault for our company and so far it has been an easy vault for clients to upload. Some user interfaces and support can improve.

You made too many changes this year and… You made too many changes this year and there wasn't enough advanced explanation on how to get things done.

Good Product Good Product I generally like the product. I love being able to send for signatures directly from SmartVault and have it returned when completed automatically from DocuSign. The reason I have to down-rate the program is that there is no desk top application for MAC users. This means I am not easily able to move documents within folders.

I find that some of the functionality… I find that some of the functionality that should be easy to implement is just not there. For example, I want a dump of upload data for the time frame I indicate. I don't want all activity and I don't want it in an email. Also, clients should be able to get the emails we want them to receive. For example, when they upload documents they should receive an email confirmin.