Judy
GBSeriously Seriously, after a couple of uses my skin tone and texture improved dramatically. I can see more improvement than I did with retinol products. This serum evens my skin and gives it a healthy, smooth tone. It does tend to tighten everything, so I apply a moisturizing sunscreen after using it. I've tried many skin care lines, and this is by far the best.
Debbie Paule
GBCORRECTED!! Coupon discount removed 😥 **** Sera Labs just confirmed that they applied the 20% discount from my coupon. They said it was a computer technology error. Sera Labs has issued a credit on my Visa card. Thank you! This restores my confidence in continuing to do online business with this company. ❤️ Just got email confirmation and they removed my coupon discount!! One receipt shows discount (total $65.39), this new email confirmation shows total of purchase $86.18. Very disappointed.
Timothy McKindley
GBThe agent was helpful to fix my mistake… The agent was helpful to fix my mistake of accidently doubling the amount and not hitting the right product that I wanted but I realized my mistake afterIi hit the purchase button and I could not go back and fix it myself.. THE AGENT was so polite that I was glad to do business with your company she kept saying "Sorry for your inconvenience". If the product helps I will be doing future business. Grateful, Tim
Greg
GBOrdered $80 serum, didn't receive, a month later I was contacted and a replacement shipped Ordered $80 serum. Watched the tracking as it was delivered to the wrong address/zip code. Filed a claim with USPS who came back and said "misdelivered, sorry, contact the vendor". Multiple emails and calls, nothing. Now working with credit card company to get a refund. EDIT: the response tells me to send mail to the same email address I've sent 5 emails to with no response. EDIT: almost a month later and several bad reviews left different places, someone contacted me. They shipped me the product, which I received and am pleased with. So I'm upping the rating to three stars - it shouldn't have taken SO MUCH EFFORT to get a response, but I did eventually get one.
Valued Customer
GBAttempted to purchase face serum Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct product from her. Was quoted one price, charged for another. Attempted to purchase 2 products at the same time to save on shipping, was told that was not possible. Terrible experience. Will never order from you again.