Originally signed up for follow up email follow up services Originally signed up for follow up emails services approximately 16 months ago. After the trial, they charge you each month without your knowledge until you cancel. Was unaware of this. This business was a side seller account with about 500 in it's reserve bank. It was an account we did not look at. Anyway, we reached out for a refund. They refused to give us some or all of the refund. This was disappointing since we did not use the service. They can see that on their end. Moreover, the service they were charging us for is not even something amazon allows. Follow up emails have been over with a long time ago. My partners and I were already unhappy with their services as it is. We decided to cancel our two other accounts with them. Those accounts paid them approximately 1300 per month.