Matt Bakers
GBCitrix is horrible Citrix is horrible. If you want consent problems and complaints even after following their best practices then go ahead and setup Citrix. It often will not allow users to log in because of some weird disconnect issue and IT has to go in, find the session without any username associated to it and kill the session on one of the citrix app servers. Just another layer of things that can go wrong. Citrix support has looked at it and can not fix.
Le
GBCustomer support is poor and slow to… Customer support is poor and slow to respond. We have had multiple vendors unable to download files from the Citrix ShareFile web system. It is almost useless. Although 2 support techs personally agreed that they observed the problem, along with ourselves and 2 of our offsite vendors -- Citrix keeps asking for more. Then, when they finally state we have observed the problem, never give status updates or workarounds. Still waiting for the fix and the status.
Alex Dawson
GBvery very poor customer support -
Sheila
GBCitrix Support is the worst experience I've had in I have always had difficulties receiving support from this company but today was ridiculous. I called this number beginning at 11:59am PH (954) 267-3000 It's 12:45 and I still have not spoken to anyone or been directed to receive help. I selected Finance payables and receivables no answer with a message asking me to call back later. I call customer service and I'm directed back to finance payables and receivables. I try the online chat and they send me to a portal where the data has not been updated since 2019. NOTE: They have excellent products it's just their customer service is HORRIBLE. There is no one to contact. There chat bots are NOT helpful AT ALL!
Rief
HRI found Citrix to be an extremely… I found Citrix to be an extremely useful tool for application and desktop virtualization. It allowed me to easily migrate physical and virtual Windows apps and desktops to any cloud or on-premises infrastructure with Citrix Virtual Apps and Desktops. For a seamless migration, I leveraged tools like GS Richcopy360 to efficiently copy large amounts of data and Rclone to sync and transfer data to and from cloud storage. The Citrix platform gave me a single place to securely deliver apps and desktops to any device, and provided end users an optimal experience. With advanced features like Universal Print Server I could reduce network congestion and encore user experience. By Combining Citrix, Rclone and Richcopy360, transitioning to Citrix was made simple and hassle-free.