Complete scam Complete scam! You will be able to speak with a representative initially for them to take your money but that will quickly go away. I paid for three separate projects and paid more to receive .ai files but I think they work in Photoshop so the images are useless. Even then, they only worked on one simple one and took much longer than the 3-5 business days as promised. Save your money!

DO NOT SPEND YOUR MONEY! DO NOT SPEND YOUR MONEY! I am also, like others trying to receive a refund for my payment. I have been trying to gain my refund since December. Ben Rogers is no longer at the company...some woman who uses Ben Roger's email is with the company. We did a multibook deal to try and get the best price as well as typesetting. I have been trying to work with the company for over a year. I saved up money for over years to try and put together my series of children's books. I have an illustrator who is going in with me for a portion of the proceeds after sale. She was moving slowly and asked for help with the fills and details. We called and made a deal with VOX stating that they could do 1 book a month. My illustrator would sketch, they would do the fills and typeset. My illustrator even made color pallets for each sketch. She gave very specific details as to how to do each drawing. Four months later, she finished just 4 pages of one book. We figured that maybe they needed to get with the revisions process because they say that they will make unlimited revisions and if the customer asks for more and more revisions, then it will take them longer. My illustrator is very detailed, thorough, and places very detailed notes as to what needed to be exchanged. We also work with our illustrator in our other business and she does GREAT work, but would have easily updated any small mistakes. Which she did. The next book, she tried to be even more detailed. They specifically did not follow any of her instructions. They literally took her samples, copied and pasted her sample work into the drawing WITHOUT drawing anything. Again, her notes super detailed for revisions. They would send the work back without doing any of the revisions. We sat together as a team and reviewed all of the illustrators work. The work was so subpar...it was very obvious on the mistakes. It was obvious how the artists simply copy and pasted the sample pictures she had. We had an artist prior to our illustrator who simply charged to take the photos, copy and paste for $50 per book. This was way more money being paid...years of savings. In December, I called and was transferred to the "new Ben". She and I got into it because she asked to please give them another try and it was a fail. They couldn't meet deadlines. I told them that it was Christmas and I would have loved to have had something ready for Christmas and I missed an opportunity. I asked to speak to a manager so I could ask for a refund. She sent me "Mike". He has called, made deadlines, asked for more time, set times for reviews, give us one more chance, avoided calls since January. They have turned in one page...and STILL did the drawing the same way. They didn't make any revisions from what they had before. Again, I am not a rich woman...I just wanted to do something nice for children. DO NOT GIVE ONE DIME TO THIS COMPANY. In the past couple of weeks, I've asked for just a call. Excuses and call avoidance. My father passed away last month. I would have loved to have showed him more than 1 book. We were supposed to have at least a set of books by now. Unfortunately, I have nothing. The company is a scam and I will spend my time going on each website and BBB to complain about this company. I'm sure the positive reviews are simply them, posting creating fake emails and posting positive emails for themselves. Shame on you doing this to people who are spending their hard earned money on your service. You always ask for a service number: (#45577098) Refund my money now!!!

On Friday February 9th I paid for a… On Friday February 9th I paid for a service logo , I was told by Wednesday you will get the service, on Wednesday I called, emailedand texted and nobody answer me by February 23th I got an email from them , I told them. This company is not reliable I want my money back, it's February 27th and I still waiting for my refund , this company is a Fraud & scammers

Terrible! Terrible! Don't let the cheap cost entice you. Once they sell you with false promises, get ready for an unprofessional experience and poor quality stock graphics (not quality custom images). Not worth the time or energy. It took me months to get the "project manager" to transfer me to his manager, Ben Rogers, to discuss my disappointment both in quality, timeliness, and professionalism. Guess what? He blew off our scheduled meetings, refused to talk on the phone. We ended up cancelling before we even verified character sketches. Yet, they have not given me a refund nearly 6 months later. I continue to follow up and they keep trying to string me along with promises of a refund coming. Do yourself a favor and go somewhere, anywhere else!

I loved your artwork and am completely… I loved your artwork and am completely flattered. I will surely recommend your company to my friends and family. The experts have created compelling graphics with fine lines and curves. I really liked the finishing.