MyCustomScent sells FAKE Guerlain Received their $49.99 Guerlain Tonka Imperial 10ml decant today. Compared side by side with the real sample from Guerlain, their decant is unmistakably FAKE; observed from the opening to the dry-down, so this is not a rush to judgement. I'm a perfume collector & familiar with Guerlain fragrances for 20yrs. I know my stuff. They do have an unfair, "self-protecting" policy in place to release them from any accountability. >> Non-refundable if an item is opened/used, as in...you're screwed if using their item to find out later it's a fake. Also, to get a refund, a 20% restocking fee + the return-shipping cost, are also on you. I recommend that, if you run into this same problem with them, another alternative be escalating the dispute for a refund directly with their payment processors (Amazon Pay, Sezzle, Visa/Master, etc). [** See UPDATE below.] UPDATE (March 11, 2024): MyCustomScent's CEO reached out to resolve misunderstandings/disputes and make things right. They immediately issued a FULL refund, accompanied with a return-shipping label for me to send back the item. I was satisfied that their actions to correct the matter came through promptly, so I withdrew the dispute filed with Amazon Pay accordingly.

I got sent a sample of Amore Caffe from… I got sent a sample of Amore Caffe from Mancera and it didn’t smell like the original bottle. But I won’t lie, it smelled really good. I could see my self layering it with the original. I do want to know what I got sent, because although it wasn’t amore caffe, it smelled great.

The only reason I give a 4 star rating… The only reason I give a 4 star rating is cause I feel like the bottle size on the custom side should be bigger, or the price should be tweaked a little bit more. Its hard to make profit with a company trying to sale the product over keep for self. But other than that no complaints I think its cool to make my own fragrance and people love it when they smell it.

I was sent the wrong fragrance/scent or… I was sent the wrong fragrance/scent or it was a fake scent. I have received no response for the past 2 weeks since I emailed the customer service email that they posted in previous reviews. I would like the correct fragrance sent or a refund.

My experience wtih MyCustomScent has… My experience wtih MyCustomScent has been averge. It isa pretdy much standard scent websie, so nothing overly remarkable about it. I liked the qualtiy of the products they offer, but the customers service could hve been a bit better. The prices are no above board, but they could do with a bit of relfuction as well. In all, the website is almost gud, but with some improvements here and there, it could be the perfext place to buy scents. I would rate it 3.5/5.