Astley and Co

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4.11
Based on 9 Reviews

5

77.78%

4

0.00%

3

0.00%

2

0.00%

1

22.22%
About Astley and Co

Astley & Co Estate Agents in Norwich specialising in residential property sales with selling packages to suit your needs.

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Danielle Yallop
GB

Yvonne is outstanding!!! Yvonne is outstanding, she’s is honest and very trustworthy We never look anywhere else when it comes to selling . Yvonne knows the market very well and recommend an open house and our property sold within days. Her customers service is the best in the business, nothing is too much for her. She is always there even if it's for a little extra advice. Thank you again Yvonne for all your hard work. Will always sell with you!

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Kirsten
GB

Do not use this company Do not use this company. Yvonne from Astley&Co is the rudest, most judgemental and unprofessional ‘director’ I have ever come across. Never would I have thought that an estate agent would try to block potential buyers from viewing a property. After contacting the homeowners directly (last resort as Yvonne wouldn’t respond to our call or confirm a viewing) we managed to view the property. Upon calling the agent to provide feedback of the viewing I was personally insulted by Yvonne on several occasions throughout the short phone call. Yvonne was wholly unprofessional, judgemental, rude and on too many occasions spoke over me. She continually lied to us from small details such as offering us one date to view the property then saying she offered three, to doubling the amount of viewings or over exaggerating the offers received to try and put us off. I am thankful that the house we viewed wasn’t for us and therefore we won’t be needing to deal with Yvonne and her attitude problems, but I just wish to warn others of the dreadful experience I have been faced with. I will be reporting her to the Property Ombudsman.

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GARY
GB

We would highly recommend Astley and Co… We would highly recommend Astley and Co Estate Agents. Yvonne and her team have been absolutely amazing! She has been on hand with help and advice all the way through our sale and purchase. Always giving honest and accurate information, we couldn’t have got through it without her, thank you so much Yvonne!

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L Pendergast
GB

I contacted Astley and Co after the… I contacted Astley and Co after the unexpected death of my brother in order to sell the house on behalf of his 3 children. In such a tragic time Yvonne and her team were compassionate and reassuring . So friendly and not at all like the other mainstream agents who gave me all the sales talk.Yvonne was honest about the price and I can remember her words " its not about what you put it on the market for its about the price you get for it" ( I hope I remembered that right !) Thank you Yvonne and team x

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T J Storey
GB

Avoid like the plague Based upon the telephone call I overheard today between the so called “director Yvonne Astley” and my daughter I would avoid this company like the plague. Minus Zero stars is more appropriate. Her attitude from the off has been very judgmental/biased due to the age of my daughter and her partner. They have been blocked from viewings so had to approach the home owners directly. My daughter was verbally insulted, this women has a serious lack of customer service skills, she interrupts, raises her voice and will not listen. She believes she is above all others based upon her vile attitude. Anyone can become a. director of a company so id suggest she needs to reign it in somewhat if she values her business and any future prospective customers. If she was employed, as an HR Manager I can categorically state she would be dismissed for gross misconduct. Perhaps explains why there is an admin person, mortgage advisor and herself only employed there! Oh and not to mention a lack of properties to market in the first instance. All in all a very unprofessional experience with insults thrown in for good measure.

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