Its been 2 weeks now I have been… Its been 2 weeks now I have been contacting their customer service. I received a broken banger for my new piece & after submitting directly to their email support via my email & not hearing back after 5 days I contacted them on their site feedback option. Got a response from them in the same thread I sent the original complaint in. They asked me for pictures, which I had already sent when I sent the original email. I send in the photos a 2nd time. Then I received another email from same email address(support@ (At)pulsarvaporizers.com) asking the same questions/for pictures as I had already received from them 2 other times. I have now sent in my information/ proof 3 times & not had this issue resolved. Going to have to contact my cc company as this is pure fraud on their end. There is noway in hell this little piece was broken & nothing else had been scratched. I received everything & it was bundled up well which means they knowingly sent this broken piece to me..

Great Company The customer service and warranty are second to none. My pulsar rok is pretty good. There are some minor issues with it. One thing is that the plastic/metal ring that goes around the concentrate bowl sticks onto the glass topper. This makes capping the bowl when you take a hit somewhat awkward, as you have to yank both the ring and glass topper out when you want to clear your chamber of vapor and then you have to awkwardly fit it all back in when you want to create more vapor in the chamber. This other thing is a nitpick, but there are lots of pieces to manage with my e rig. It is easy to lose them down the drain or break delicate parts when cleaning. With that said, like I said, they are great about helping replace such pieces.

Evolution to Great! So, I decided to bite and go the vape route. This product was recommended as the most affordable and effective, per the employee at the smoke shop I frequent. I got home and loaded everything and went to use it. I must’ve troubleshot the entire night as to why I could not actually get any vapor through the mouthpiece, not to mention the mouthpiece was burning my lips. I tried to return to the shop and upgrade, but the shop is in the shop of this nature would do, would not allow me to return or upgrade. Being the determined SOB I am, when I arrived back home I used the cleaning tool to pop out the rubber piece in the mouthpiece. So essentially the rubber filter. I then tried the unit again, and oh dear universe! I was getting huge Vape hits, and the mouthpiece surprisingly didn’t burn my lips either. I’m sure the company does not want you to alter the device. However, removing that rubber filter made all of the difference and I am more than satisfied now especially with the price. I think the companies research and development team need to stop getting high on their own supply. 🤣

Worst service ever Me and my friends (from the Netherlands) tried to buy some vapes on their site. Unfortunately I did not think about the fact that I used three different names: my moms name, because she wanted to pay for the order in advance, because I don't own a creditcard (it's not normal for Dutch people to own a credit card, but she happens to have one bacause the travels a lot), a friend that lives in NYC, because they don't ship to the Netherlands, and my own name of course. They marked my account as fraudulent even though I explained the situation and tried to look for a solution with them. I now understand that it comes off as weird to use 3 different names, but me and my friends just wanted to buy the vapes... The team doesn't work on finding a solution and that's what I cannot understand.

Why do companies use third party tracking apps? I bought the Pulsar apx at a vape shop. It is durable, a little restricted on the airflow, but a decent unit. I figured I would upgrade and went right to pulsar's website and ordered the pulsar flow. They took the money out of my account right away but there is no way to know my order status. They want you to download the shop app which is a joke. It's useless. No info there. Learn from Amazon and get people prompt and accurate status tracking!