Company is a SCAM update (10/17/2023): the company reached out to me 1 month ago to confirm if I returned my item, after a quick interaction they were able to provide me a return label (finally). I was thinking I would be able to update my review to positive but now my return has been received and signed for by their returns center for 3 weeks, and I have sent 3 emails to them trying to get a refund since I have no product anymore, but no response. All what they did was run out the 90 days I had to dispute this charge through my card. Never purchase anything from this company because you’ll be out money and have no product that you paid for. Also, this “credit” they mentioned in their response to my review was a lie - I never received anything and would also never purchase from them again. In the process of making a video with all my proof for social media to beware other potential customers. returns have to be received by their warehouse within 14 days of delivery. I’ve reached out twice to return an item and they just don’t respond. Seems like a shady company trying to run out the clock so they don’t need to accept my return so I’ll be handling this through my credit card now. Disappointed.

I am obsessed with this site! I am obsessed with this site! Everything I purchased so far is amazing. Not to mention customer service; they have been really terrific handling everything. The quality of the products I got is far beyond what I expected. Getting a ton of new things soon.

Just hoping for an email back Within receiving my 3 rings, I noticed one was wrong. I sent an email and haven’t gotten a response and since then one of the rings has turned black after I went swimming lmao overall pretty disappointing I was hoping just to get the original ring I wanted but now I’m really hoping for a refund but it’s not looking good since I can’t get an email back :))))

Buyer Beware I've recently purchased a dress from your collection, and while it closely resembles the online images, the fit is quite problematic. The dress sits far too low, nearly below my bra line, making it unwearable. Considering I spent $1700 AUD on this piece with the intention of wearing it to my sister's wedding, my disappointment is immense. I've reached out five times for a return and yet to receive a response. I've also noticed several negative reviews which add to my concern. I sincerely hope the Maison Orient team can address this urgently. Order number: #2728 Adding to my previous review dated October 17th - I did manage to return the item, but I have not received a refund. The situation is quite perplexing. Would love to hear back from there team...

No less than expected. The item I received was true to its picture and description. It is always what I anticipate that will happen but not always the case. It was a gift for my daughter that was well received.