Zero customer Service Pre-Covid they were a good site, "Doug' from Customer Care would answer emails relatively fast, now they're really bad, they NEVER reply to emails, they absolutely ignore you, they NEVER reply to DM's. They take a few weeks before they ship your order. I personally, as a customer find it insulting to send 10 emails and NOT receive even one reply. Unless they get their act together, they've lost me as a customer.

Fake Products I ordered a Naked 2 palette and I received a fake one/ replica. I have contacted them via email and Instagram, but I never got an answer. A waste of money. I cannot recommend them. Really disappointing.

Avoid glambot like the plague Avoid glambot like the plague. No customer service, as in I don’t think they have anyone who deals with enquiries since you literally never get a reply. I ordered several orders seperately in order to get them into Norway without paying customer duty on them. Glambot combined the orders without my knowledge or consent, so I had to pay vat and a high processing fee, not to mention double postage as they didn’t refund me the postage for the second parcel!!! I thought it was a good way of trying things cheaply to see if I wanted to buy them new. The products themselves are fine, nothing wrong there, it is the structure of the seller that doesn’t work. Save yourself and avoid this site.

I have not received the package They sent the parcel almost 2 months ago. My order ( tracking №UC001058435US) was stop tracking 3 weeks ago in Japan. The address that I indicated for delivery (to Ukraine) is correct - this address saved on the Glambot site, so its cant be my mistake. I sent them an email, but Glambot just ignores the messages (( It is very disappointing that in our time there are such deceivers. I support the previous customer opinion -Glambot is a scam!

Overall good deal This time I made 4 different orders, the first of the four arrived without any issue, shipping wasn't as fast as previous times but tracking was consistently updating throughout the month. I purchased on September 10 (tracking info was updated on September 14th), and arrived on October 1. Product was just as described 80% fill (actually barely swatched) and was 40% off with free shipping so overall a great deal. I wasn't so lucky with the rest of my purchases but still planing on keep buying from Glambot.com.