Riteaid.com is Awful Riteaid.com is awful, and so is Drive Medical. We ordered a Drive Medical Fly Lite Ultra Wheelchair about a month ago. It was defective. One of the back latches was broken and the back wouldn't lock into place. I've emailed pictures of the chair at their request, sent several messages, made multiple calls, and spend hours on hold. Nothing. Rite Aid "customer service" says they can't issue the refund, it has to come from Drive Medical, who is supposed to send us a return label, but who has sent nothing but a defective wheelchair and kept our money.

Is Rite Aid even a legit business? How this inept mess of company acquired Bartell Drugs stumps me, unless I think "money laundering." No Rite Aid store I've contacted has ever actually answered their phone. Today I'm trying to confirm receipt of a prescription I need before travel and... I feel like I called into an automated phone scam. What cheap, inept bottom-feeders own and manage this disaster of a company? My full sympathy to RA employees.

Very helpful employee Cory works in the pharmacy at the Simpson Ferry Road location in Mechanicsburg PA. He was so helpful when I told him I was having issues with the robo calls no longer leaving a message to notify a customer that their prescription was ready. He really went out of his way to help me.

Horrible company - never buy online again! Ordered temperature sensitive groceries with them. They shipped snail mail qwith temperatures over 90F WITHOUT any insulation and any cooling (ice). Products arrived after 5 days damaged. Requested full refund, but they did not respond at all. Will file now a complaint at BBB and initiaste a charge back via my bank against them. From my experince: Never ever purchase on-line from this company!!!

Dissapointed I was a customer of Hamden Ct Rite Aid all my life until they unfortunately closed this store 10/31/2023. Yesterday I went to the Milford CT Rite aid. My plan was to go to Rite aid first before going to the Walmart directly across the street. I was buying vitamins and also wanted to get my flu shot. The only customers in the store was a man waiting for a prescription, a woman checking out, and me. I approached the pharmacy and was told I needed to make an appointment, go online she said and make an appointment for next week. I left, went to my next stop Walmart, signs galore to get a flu shot Went to the pharmacy, asked may I get a flu shot? Personnel said absolutely. Done in less than 10 minutes, including the RSV vaccination.