Fraud - stole my credit card Nexus lured me in with their Google ad and introduction project fee of just $49. I signed up for it and paid online via credit card. Then I got multiple emails asking for payment again and saying, "check your account, we promise we didn't charge you yet". I thought that was odd. Hours later, my bank froze my credit card and it turns out they charged my card 10 times! My bank is taking care of it with their fraud department and I did submit a fraud report to Google Ads.

Don’t trust the money back guarantee Don’t trust the money back guarantee. I payed 500 dollars for 3 illustrations and after not getting what they promised. I asked for a refund. Iam waiting a month already for my refund. I email them I don’t get a response. When I go into the live chat they tell me you will get your money within 3 days. Week later still received anything. Feels like a scam!

This company will scam you This company will scam you. I paid in full for the illustration of my daughter's book by her 6th birthday. I explained that she had opportunities to pitch her book, scheduled a pre order campaign, and book tour schedule. I was told FROM THE BEGINNING they could illustrate her entire book in 6 months. I made it clear that would be my deciding factor. We had to cancel her book tour, refund preorder book orders, and worst of all I've had to look at my daughter's disappointment of not having her book completed until this day. We are a few months from her 7th birthday and I hired this company when she was 5. My "project manager" Casper is a joke. Their "complaint process" is a joke. They pretend to offer accountability and support and they don't. I only have 16 pages and its been over a year of inconsistent communication and mediocre project management. As of today I have not heard or received any illustrations from Casper in OVER A MONTH. Don't take the bait. They will take your money and underdeliver. You'll be lucky if you get a completed project from them. I am now questioning if those "reviews" on their website are even real people. Until I get a partial refund, I will continue to bring accountability. Leaving this review is part of it, speaking with my attorneys is what comes next if they continue to hold up my project and not refund me part of my investment. Because my daughter's brand has suffered real damages as a result of working with their company.

Perfect Illustration! Wow! My perfect logo turned into a vector logo! Thank you so much, Nexus Illustration. 100% Recommended. Patient, and helpful and stayed with it until the customer is happy. Best service ever. Wonderful!

Satisfaction Guaranteed NOT!!!!! I went to their website and searched for illustrators. Noticed prices and packages, and decided to pass. Then I got a PHONE CALL from them... searching for info required me to reveal my name, email and phone number. Okay... so he proceeds to sell me on services and speaks of their special package and also satisfaction guarantee or money back. I was sent a 3 legged dog by the project manager; I asked for a refund and have contacted them no less than 10 times now, with promises that it will come - STAY AWAY!!!!!