While I like what ACT can do While I like what ACT can do, I remain very disappointed in current version and previous one. I have ongoing problems with ACT freezing/locking up. Each time a Tech has attempted to correct the problem it has returned.

The Technical support team is very… The Technical support team is very knowledgeable of the ACT product and have solved each problem quickly. Very important for business. I am pleased with my CRM choice for this reason.

Clear flexible CRM without unnecessary complexity I am an Act! user for decades already. And it is still unbeatable when used in most situations, where complexity often isn't always much of an ally. O yes, I know all about the recent developments in the CRM world. But in my situation I still prefer Act! It has all the flexibility I need and it is very clear, without any unnecessary complexities. So for me, still triple A for Act!

I've been a user since version 1 I've been a user since version 1. It has clearly grown by adding capabilities that make it more like SalesForce, but lacking full enterprise features. Features that were added many versions ago have been eliminated - the one that comes to mind is adding external program access. I really like the ability to add tables but was disappointed because of the cost. Up until the last couple of years, ACT was a perpetual license. Moving to subscription had potential customers examine other subscription lower cost products. I don't know the impact to ACT but I suspect new customer access slowed.