Terrible service! I ordered two items that were supposed to be in stock. Turns out that I did not receive a confirmation with the tracking number but until I called them. Customer service representative said they didn't provide one because they didn't have one item in stock. So, in a few words... terrible service! I won't shop from this people again.

efficient service; quality products I purchased a brush and comb for my grandson as a gift. At the moment he's not "into" keeping his curly hair un-tousled. So it wasn't his favorite present! But he did think the comb that works like a switch-blade was "cool" and his adult relatives appreciated the quality of both items. I know the day is coming when he will be spending a lot of time in front of a mirror trying to get just the right look, and at that point he will appreciate his nifty grooming tools.

poor delivery I ordered on July 20th, I got shipping notice that the items were shiped on july 21 via DHL. The tracking number was not valid. When I called customer support on July 28, I was told that item had shipped via FedEx Smartpost. He tracked it and said it was out for delivery. Still don't have it. I will not offset from them again.

Good selection of products, but... I ordered 5 or 6 items, and when I placed the order the website indicated that they were all in stock. A day or two later I received an email that 2 items were on backorder, and that the complete order would not ship until all the items were in stock. Normally, that would have been fine, but I was traveling out of the country, and needed delivery when it was originally promised. It was doubly frustrating when I sent an email with no response received. Overall, it felt a bit like a bait and switch as had I known up front that some items were on backorder I would have gone to another site to be sure I received delivery when I needed it.

Excellent selection, free shipping and free samples. I was skeptical about ordering at first because I'd never heard of Men's Direct before, but they turned out to be a great find. My order only contained one of the supposed three free samples but I can't really complain with the free shipping. They carry a lot of products that most places charge $6+ shipping for so it's a great deal. No need to worry about a minimum order amount if you just need one thing. I'll definitely be a return customer.