Unethical firm, run far away I run an ecommerce business. With holiday season approaching, we began looking for agencies to ramp up paid ads and after talking to more then a dozen, we decided on EmberTribe in part because they presented the most aligned (in my opinion) pricing, my sales executive told me the pricing would be assessed based on a percentage of revenues generated by ads. We turn down other agencies and commit to EmberTribe, they put us through a 3 week onboard process which takes us to almost middle of November. At the very last minute of our kick off call, the "group account manager" assigned to me suddenly tells me that in order to launch, I need to be aware that there will be a 3000 dollar monthly fee (never previously discussed with me) plus a double digit percentage of ALL STORE REVENUE (even if ads generated just a minute portion of it), which is something I never heard of before and sounded downright ridiculous predatory to me. Not only was this incredibly unprofessional on EmberTribe's part, I'm understandably upset at this last minute bait and switch, especially because it puts us in the middle of holiday season in the dark in terms of launching a professionally managed campaign. In addition, unbelievably, instead of acknowledging my concerns the cofounder tried to turn this around on me by making outright lies and exaggerated slander against my persons while not addressing any of the legitimate concerns I brought up. My experience echos that of the last 1 star review that was on here, these guys are absolutely horrible and the worst, extremely unethical and predatory firm.

Professional Salespeople Even though we ended up not using EmberTribe, our representative T.J. was exceedingly professional.

Never use for PPC. 5k gone. We commissioned ember tribe on a monthly Spend of 5k a month for a set number of leads for roofing. We provided consistent feedback on each referral during their campaign. They utilize all in one networking white label system as their own, this meant that ads were hard to adjust when we saw it wasn’t aligning with our brand, getting poor leads to customers who weren’t interested, and very bad home servicing demographics that didn’t match our pricing structure. Demographics such as tenants who are unable to making purchasing decisions, customers looking for a free roof or repair, mobile/smaller/homes isolated from other door knocking opportunities, and lower income areas where disposable income for the type of roof we install isn’t feasible. All this was explained. Our sales people were blamed for not following up, not being able to close, etc. no one can buy from us if they don’t/can’t finance or have the capital. Pretty basic knowledge. Would stay away from them. Discussed our displeasure with them and was told they would run more ads for 2500 and not take the 2500 amount they paid themselves. This is grossly overpaid for a white label service that All in one networking is providing them. They touted woosender as the best thing that it would automate appointment setting but they had no accurately set up - we had in-house staff working to understand it and how that process would work with our sales staff and then setting the appointment. Very convoluted and no sense of direction. Do not use.

As a CEO As a marketing leader, sales leader, and CEO, I have had a 25 year career built on generating revenue. Over the course of my career I have dealt with internal marketing teams, external teams, larger agencies and single shingle shops and have had challenges with each. Specifically I have found that internal teams have struggled to keep up with rapidly changing technology or to bring in fresh ideas from outside our industry. With agencies, I have been frustrated with their fees, the amount of time they spend with me or my account, and consistent follow-up. EmberTribe has been the exception to past experiences and have delivered the results they promised at the price the quoted. Additionally, and most importantly, they have a team of individuals supporting our account that we enjoy working with and trust. I have found the EmberTribe team to be professional, knowledgeable, proactive, and responsive. We consistently know where we are as a result of their reporting and simply have confidence in their ability to execute and deliver. I wholeheartedly recommend EmberTribe and know you will be happy with their results.

Spent $9000 to get nothing!! We hired them because we were looking for a digital marketing agency. We spent over $4000 in and spend plus $5000 in agency fees and the engagement gave me a sale worth $78! I am serious $78! So basically I spent $9000 to get $78 back. I hope other people do not make the same mistake I made by hiring them! I am not sure about the returns and the unique strategy that they talk about everywhere. They definitely do not know what they are doing.