Peter Matthews
GBFrench move Initially the experience was one to forget. Poor communication, long wait for belongings to arrive. Not a lot of customer empathy. However after my son directly phoned Dartford head office things did pick up, literally and figuratively. Belongings were delivered by two stalwart gentlemen who entirely turned a bad experience into a good one.
Lesley
FRFaultless Conscientious, diligent and respectful Raj and his team worked hard to accommodate our complicated needs. The gentlemen who came were very professional and helpful. Everything was beautifully swathed in either boxes or protective wrapping when required. Pre-warned us of a slight delay and helped us with some difficult moments when we tried to disconnected an appliance. Couldn’t have been improved upon.
Mark
GBFailed to provide a service after we’d accepted a quote They provided us with a quote which we accepted. Then their surveyor visited and they increased the quote by £400. Nevertheless we accepted the new quote using their online quote acceptance portal, assuming that this constituted a contract, however they emailed us two days later saying that they could not offer a service on our moving date, which was the same date we’d discussed all along. Very disappointing to be left in this position the week before our move.
Charles Ross
GBAn Excellent Choice As we had sold our house in South West France, we needed a company which we could rely on to move our belongings back to England and we found them - an absolutely professional friendly team at Matthew James Removals and Storage. What a superb performance. An on time collection, quick and efficient packing service with quality materials. All of which were delivered flawlessly at the date and time agreed. We were updated during their incoming and outward journeys. To say I was impressed is just not enough - simply superb.
Mr Michael Murray
GBVery professional company Very professional company. Will definitely be using them again.