Руслан Демин
RUExcellent delivery service! Excellent delivery service! I ordered 1MORE EVO wireless headphones from the newegg store, delivery was quite fast. Track number PCT000000679180, it took about 2 weeks from the USA to Novosibirsk, and I ordered it in November on Black Friday, when the load was quite large. I picked it up from the Boxbury parcel terminal near my house. I am very pleased, next time I will send only by mail.
gedonis
GBworst Delivery Service 2022 Award Unfortunately, the quality of work and attention to clients dropped dramatically in 2022. There are logistical difficulties worldwide, but no one forces you to deceive and ignore customers—worst Delivery Service 2022 Award. I sent my first package via pochtoy.com back in 2015. Over the past eight years, I have recommended this service to many, but today I will do everything to reduce the number of its customers. You can't work that badly. On 09/21/2022, my parcel was sent from the warehouse (USA, DE). It was a standard package without prohibited attachments. Parcel number 567006, tracking code CQ003184780RU, the price of the goods was $341.38. The parcel included essential medicines that could not be bought in Russia. Weight of incoming parcels per parcel: 2 kg 400 grams (5 lb 3 oz). Econom shipping for $58.99 + $5.0 insurance + $3.0 shipping insurance. On 09/28/2022, the parcel arrived at the Helsinki warehouse, and since then (for five months), the tracking has not changed. I am not only dissatisfied with the fact that I cannot receive my order but also with several factors: 1) Pochtoy.com did not contact me or explain the delay's reasons. I had to create free tickets #291349 and #311565, and #329275. Multiple tickets, since pochtoy.com requires you to create new tickets for each mini-problem. Perhaps this is how the Help Desk KPI works. They pretend to solve many problems, but in reality, they don't. When I asked several questions in one ticket, at least half were ignored. 2) Since I did not get any intelligible answer in free tickets, I had to create a paid ticket for $2 - #329275. They answered me with a paid ticket, but then it was closed without solving the problem. 3) Pohtoy.com refused to recognize the fact that it has been in the same warehouse for five months as a loss, and refused to pay insurance. 4) Pohtoy.com refused to give both the name of the carrier and the name of the customs broker so that I could contact them myself. 5) Pohtoy.com refused to send me the exact terms and conditions of the insurance, including not answering my question "What is the maximum insurance coverage" and not answering my question, "What does "delivery package" mean for insurance payment." 6) In ticket #316797, the pochtoy.com support service admitted that "some documents were lost." But instead of solving the problem, this ticket was closed, and I can no longer write anything in this ticket. 7) As a result, I was left without money, a package, support, and attention. I think that this is very low-quality work.
Angelina Kustcova
RUI ordered the second parcel on this… I ordered the second parcel on this intermediary, the interface is simple, there is an opportunity to create a ticket to get an answer from the support or you can write to the chat, but there will be a bot. You can replenish the site can be cryptocurrency, foreign card or Russian card. All seems to be honest. I add a photo of the parcel
Kirill Zzz
RUI'm happy with the service! This service delivered chocolates from Mister Bister, reduced the weight of the parcel (to pay less) and the parcel arrived in 10 days from the USA to St. Petersburg! Another delivery service to the Russian Federation simply refused to deliver. Class! I hope they won't let me down in the future. Track number PCT000000818555.
Stasy Boshta
RUA rescue wand for the delivery of… A rescue wand for the delivery of brands that have left Russia! I like the simplicity of ordering, the speed of delivery to Russia. The support service always answers questions in real time, you do not have to wait for a few days for an answer. Everything is simple and clear. There are misunderstandings about the cost of delivery, but these are the costs of such a service. From time to time we make orders there, especially for quality sports things of famous brands. Thank you! Track number PCT000000770170