Horrible service Horrible service! The store sent the wrong shoes that I ordered, found all this in their warehouse, I asked to issue a refund, replenished the balance for the amount they indicated, after making the funds they blocked my account and asked to provide 6 points of verification, such as: Photo of the order (provided), copy of the payment, bank statement, photo of the card..., photo of selfies where I have to hold this card!!!, photo with passport in hand!!!! I highly do not recommend this service! Translated with DeepL.com (free version)

Quality service Quality service, sent already 19 parcels and 4 awaiting shipment. All 19 parcels were sent almost on time. Of course it is not very convenient when parcels are delivered on Thursday, because you will have to wait until Tuesday, because the dispatch only on Tuesday and Thursday, but any delays in dispatch or customs - never been. I also want to note that the parcels are quickly entered into the account, no more than 2 days and the parcel is added. The only disadvantage that I could note - replenishment with Russian cards, a very large overpayment.

worst Delivery Service 2022 Award Unfortunately, the quality of work and attention to clients dropped dramatically in 2022. There are logistical difficulties worldwide, but no one forces you to deceive and ignore customers—worst Delivery Service 2022 Award. I sent my first package via pochtoy.com back in 2015. Over the past eight years, I have recommended this service to many, but today I will do everything to reduce the number of its customers. You can't work that badly. On 09/21/2022, my parcel was sent from the warehouse (USA, DE). It was a standard package without prohibited attachments. Parcel number 567006, tracking code CQ003184780RU, the price of the goods was $341.38. The parcel included essential medicines that could not be bought in Russia. Weight of incoming parcels per parcel: 2 kg 400 grams (5 lb 3 oz). Econom shipping for $58.99 + $5.0 insurance + $3.0 shipping insurance. On 09/28/2022, the parcel arrived at the Helsinki warehouse, and since then (for five months), the tracking has not changed. I am not only dissatisfied with the fact that I cannot receive my order but also with several factors: 1) Pochtoy.com did not contact me or explain the delay's reasons. I had to create free tickets #291349 and #311565, and #329275. Multiple tickets, since pochtoy.com requires you to create new tickets for each mini-problem. Perhaps this is how the Help Desk KPI works. They pretend to solve many problems, but in reality, they don't. When I asked several questions in one ticket, at least half were ignored. 2) Since I did not get any intelligible answer in free tickets, I had to create a paid ticket for $2 - #329275. They answered me with a paid ticket, but then it was closed without solving the problem. 3) Pohtoy.com refused to recognize the fact that it has been in the same warehouse for five months as a loss, and refused to pay insurance. 4) Pohtoy.com refused to give both the name of the carrier and the name of the customs broker so that I could contact them myself. 5) Pohtoy.com refused to send me the exact terms and conditions of the insurance, including not answering my question "What is the maximum insurance coverage" and not answering my question, "What does "delivery package" mean for insurance payment." 6) In ticket #316797, the pochtoy.com support service admitted that "some documents were lost." But instead of solving the problem, this ticket was closed, and I can no longer write anything in this ticket. 7) As a result, I was left without money, a package, support, and attention. I think that this is very low-quality work.

Not so long ago I started using the… Not so long ago I started using the services of this intermediary, so far I like everything, convenient interface, quick addition of parcels in my personal cabinet. After delivery they added the parcel in 24-48 hours. From the minuses, could not write to support, although there is a chat on the site, but there is only a bot. Otherwise, I do not see any problems, if there will be - I will add my review.

Personally for me one of the best… Personally for me one of the best services for shipping goods from the USA. Yes, I agree the price for services and potential delivery could be lower, but I also realize that I get excellent service and features for my money. This applies to both convenience and responsiveness of the staff and support on various issues. I am also glad that if there is no possibility of payment by foreign card, then very often there is a promo code for free redemption with the help of the operator. Personally, I always get the goods cheaper than I would buy it here in Russia. If I take from 3-4 positions, the cost of delivery is rebated already with 2 goods. Conclusion - I recommend to cooperate, do not regret.