Terrible Customer Service Our boxes never even showed up. I guess they get asked for refunds a lot bc I found a very unusual refund policy when I searched for details about how how resolve this on their website. Brandable refused to reship or refund our product and instead filed a claim with FedEx that we were never able to follow up on because we did not ship the product. I've repeatedly asked for an update and never received one. There are better companies out there for this - choose one of them instead.

Why charge for a digital proof that we… Why charge for a digital proof that we aren't allowed to make any edits to? The proof didn't even reflect the customizations I asked for. I hope the actual prints do but I really do not understand this up-charge and I've never worked with a printer who does not allow customers to approve artwork before printing so this is a huge red flag.

Emailing isn’t always the way to go Emailing isn’t always the way to go . Having people call to work with their customers should be a new approach. I emailed once I placed my order to make a minor change and was unsuccessful to do so and by the time I asked for a Manager/Supervisor I received an email Saying “My order has been shipped”. I didn’t want to go through the process of canceling my order and waiting for a refund to order again for a $1 change to be exact . Hopefully my boxes were worth the wait but this dilemma won’t stop me from ordering again , it just makes me more mindful to review my order again before placing it .

I ordered 3 sets of boxes I ordered 3 sets of boxes: 2 cardboard and 1 white. I received the 2 cardboard sets and received an email from FedEx saying the other shipment had been canceled. I sent an email asking about this and received a response saying they'd look into it. Received no other explanation.

LOVE our new boxes LOVE our new boxes! Great quality, looking forward to ordering more sizes soon!