Leased a unit and the so called air… Leased a unit and the so called air control units, nope for the first week no air some of my electrical equipment has been damaged the team at a local Compass Storage are showing signs of shady activity. Shows really no concern for me the customer. Customer service is lacking very much,

They rent to the homeless so they can sleep I rented the unit 4 weeks ago and yesterday I came to pick up some things and found my unit almost empty. It had been stolen. It has no security. No cameras. The gate is open 24/7. They rent units to homeless people and they use them to sleep. They were one of these people who robbed me because I found part of my dining room set in one of the homeless units.. XERXOR SELF STORAGE TENANT INSURANCE Company would ONLY cover $3000 dollars later make the claim...PAY more to have a unit with A/C but are truly making it easier for thiefs to stole your belongings from inside.That's why the homeless prefer to pay to sleep and steal …… There is no reason that the Compass Self Storage allows them to do that and they even have pets.

Maria at the Compass Self Storage in… Maria at the Compass Self Storage in Whittsett,NC is amazing! She was extremely helpful during my entire experience (4/22-6/23). She was always pleasant and helped to facilitate a smooth move out. The units were very clean. I definitely recommend using this site!

I would have given zero stars to the… I would have given zero stars to the Sullivan Drive location in Duluth, GA, if 'd had the option due to the horrendous customer NO service. Don't waste your time calling the district manager, Hal, or the regional manager for that matter. The district manager, Hal, will arrogantly tell you that he is the one who makes the decisions and has the final say, despite the Regional manager being a higher level. I recommend instead contacting the parent company- Amsdell Companies. One International Place, Suite 220, Cleveland, Ohio 44135. Phone: 216.458.0670 and 888.274.9989, FAX: 216.458.0671. web site www amsdellcompanies com Todd Amsdell is the president and CEO. Be diligent and don't give up. The parent company needs to know just how bad this location is.

Poor Management Management should be properly trained. Are you wondering my customers get poor customer service? Well, managers are always changing their mind on how to handle certain procedures. Your Gate Code is giving you trouble or you have been stuck inside the gate and nobody seems to help you. The people you speak on the phone can hardly do anything. They are “trained to sent emails so they can contact you “right away”. Are you speaking with a customer rep and your calls drops or you can hear them. Well, agents are having daily issues with the system they use. The system is always loading ,going offline, dropping calls while speaking with a customer. Especially, when they need to transfer a call to the store. Managers are aware of all the issues but they blame the IT people and IT blames the representatives. If you dont want to deal with dropping calls or “let me sent an email so they can go ahead and help you out” dont rent a unit herw.