Price keeps going up! Gets the job done, but have run into a few bumps along the way. If you want to pay via credit card, they charge a fee. Additionally, their online checkout is a little sketchy, and in bad need of an upgrade. The rent does keep going up. I can't help but feel it is because they have added some other new units, and perhaps they are extending that cost to their patrons. Regardless, it is still an acceptable storage unit, and beats most other places in location and accessibility to the units.

Great I've had a great experience using Excess Storage in Knightdale, North Carolina. My items have been stored with them for 2 years. Excess Storage is in a great location, a safe environment and most importantly, available to me 24/7 (unlike some other places). If you need to store anything - personal or professional - you should contact Excess Storage!

Great Service Easy to get set up and friendly customer service. Asked me all the right questions to make sure i had the perfect unit.

Horrible customer service at move out Horrible customer service at move out. My notification of move out was submitted and confirmed as received well before next billing cycle. Lock was removed and door left open upon move out. Storage facility was kind enough to still bill me for the following month. Management didn’t verify moveout from storage unit till after beginning of next billing cycle and charged me because a lock unknown to me was discovered on the unit I left empty with door fully opened. While trying to resolve the issue they continued their generosity by further charging me a late fee while the issue was still being resolved. As a parting gift for vacating use of their facility after months of onetime payments and appropriate moveout notification they saw fit to charge me for an empty unit with a late fee to seal the deal. I highly discourage being a customer of this facility. Should you choose to subject yourself to the use of this facility, I recommend that you coordinate with the management for an in person moveout verification.

Service Excellent Service as a first customer