Terrible customer service Terrible customer service! I have had an account here over a year and have never been late! I pay my bill through auto pay and On dec 1st they decided to withdraw my payment 8 times for the amount of $60.99 completely draining my bank account! I have called every number available at the site with no answer or call back in two day yes they are supposed to be 24hours... then I called the 877 number and they couldn’t even get in contact with the site.. I highly recommend choosing a different storage site.

They will raise your rates. 1st with an acceptable reason and then for no good reason I moved in at a special "move in" rate applicable for the first year. In my second year they raised the monthly rate and assured me that the new price was the regular rate. In my 3rd year they raised my rates again which I deduced to be higher than the fair market value for the service. To confirm my theory, I asked some other customers with similarly sized units and they ARE getting a better price. Also, A1's competitors within a 1 mile radius, offer better rates. Fixed rates. I was advised that if I complain that I'm likely to get my priced lowered, but I don't like to play games. Give me the fair price or I'm gone! 'Merica I've now begun moving out. I recommend that loyal customers with consistent payment history get better treatment.

A-1 Self Storage A-1 Self Storage Gaston County, North Carolina 14735 Lucia Riverbend Hwy, Stanley, NC 28164 It is a highly polished log and management needs to correct the problems!!! Rats and Mice are roaming the entire complex because management is not implementing proper gaskets under and around the doors of the climate controlled buildings (The outside doors). It is not too hard lying on your stomach to see where the snakes, mice and rats come in. The management maintenance storage unit’s garage doors adjoining the climate controlled housing units are left open all day letting whatever creepy crawlers inside. Clearly a child could prevent rodents entering a building better than the current deterrence’s which is zero. The climate controlled areas have giant panel windows cut out near the ceiling to let air circulate through each room but criminals can also sneak a peek at your items using cameras.

Best storage facility I have ever used The facility is extremely nice. Be careful to look for pipes in the lower level units if you have anything tall. The staff are very helpful and go out of their way. I especially love the big carts they have to move items, it makes it very easy to move a lot of stuff quickly!

great ? the staff is amazon and caring really knows what their talking about. I low the security as well.