Luxer One's Business Is Based On A Faulty Model As a resident in my complex, I'm required to pay a $20 monthly fee. For that, I'm supposed to get: 1) Notification of package delivery 2) A secure room with access control for deliveries Here's the problem, LuxerOne's service is dependent on the carriers (UPS, FedEx, USPS, etc.) performing all the steps to log deliveries into the LuxerOne System. It turns out the carrier's drivers are overworked so they just drop off the packages without logging them into LuxerOne. Even worse, sometimes they don't ever put them in the secure room. When you complain to LuxerOne about this, they say, "Not Our Fault. Call the carrier and complain." Bottom line, I'm paying for a service that rarely works as advertised since LuxerOne's product is dependent on a third party (The Carriers) that they have no contractual agreement with. Thus I'm calling out LuxerOne's business as near useless since it's based on a Faulty Business Model.

How's this even legal How's this even legal? Ordered a brand new MBP from BestBuy. Was assigned to a locker, opened it and wasn't there. Called support, was given an image of a label belonging to someone else. Talked with the onsite team, they deferred me back to Luxer Support. They could careless, it's been 13 days and still haven't gotten the "escalation" call back.

Worst idea for a company ever Worst idea for a company ever. They do not pay any shipping company to use them, they just try and force them to use it. Therefore, UPS, FedEx or USPS will either take no photos or take photos that doesn't show the shipping label so you have no idea what the package is. Now, I don't even receive any photos. Luxer refuses to rectify the situation and states their only job is to host the check-in iPad.

I gave them one star since I can’t give… I gave them one star since I can’t give them zero. It took them so long to get back the footage and the office was so disorganized from telling me that the footage didn’t exist when someone else told me prior the footage did exist. it’s been so long that the police won’t be looking into my report. It took Luxor approximately three weeks to get the footage to the office.

What’s even the point of this service What’s even the point of this service? The delivery drivers never scan my packages into the system, so I can’t get into the package room as I never receive a code until I contact customer service. Why not just let tenants have a mailroom key like a normal building? It’s not like this service stops other residents from taking your package, they throw them all in the same room.