it’s not a service when it makes getting your packages worse avoid. Package was scheduled to be delivered today, so we waited in. Agent claims to have attempted delivery but clearly is not being truthful as we were in all day. I contacted customer service (through online chat and have screen shots) and was told they would add it to the last delivery slot. Didn’t come again having now waited in all day and all evening. I don’t see the point in this “service” my advice is stick to an apartment building where Amazon delivers directly. This so called service is a dreadful.

Worst company in history Worst company in history. Dumb and useless service. I had the unpleasant experience of dealing with manager Rafiq. A narcissist smug idiot who wouldn’t know how to deal with people if it was tattooed on him. They consistently lie and change their story so they don’t have to actually admit fault. Packages are routinely stolen and scheduling anything is an effort in futility. I have to say, run, run away. If your building has this service, your life will be ruined

I absolutely love this place I absolutely love this place. For me personally, I live in the Jackson Apartments in Seattle and I always had amazing service with these guys. Even accommodate me when I want to pick up my packages in person from the warehouse. Always greeted by friendly people with a smile. Chad and Crystal always go above and beyond and are patient with my requests. highly recommend this company.

Horrible thieves Horrible thieves! My UPS package full of Christmas from Macy's on Friday 12/2 and I scheduled the 1st delivery time for the next day. When the delivery slot arrives, I receive a message to reschedule, even though the message I view each morning is that it is out for delivery. No response from their Customer Service. The Elm Apts,FWT charges me each month for this crap. I saw my neighbor receive a package yesterday, where was mine? Band of thieves!!!!!

Terrible Service The service is terrible. You have to wait hours and even days after your package was delivered for Fetch to have it in their system. Several packages have been lost, returned to sender, or damaged. Worst part is most apartments force their residents to use & pay for this service by telling carriers that they are not allowed to deliver directly to the apartment and anyone who tries will have their packages returned to sender, which is the only reason these people are still in business. Oh, and customer support is scarce to non-existent.