Love the case, but... The product actually arrived earlier than expected. Excellent quality. The only cons were it was a struggle sliding the iPad in the case and that I can’t use a screen protector with the case as the case wrecked my screen protector and I could not put a new protector on. The handle is great.

One to avoid. I ordered a case which wasn't even dispatched within stated delivery time. No contact to let me know what was happening; I had to chase them. When I got a reply from them they blamed Chinese new year (nothing mentioned about this at time of order) and offered to refund half the purchase price. That hasn't happened and my emails aren't being responded to. I explained that the case was for a child with severe SEN and that the delay was really detrimental for them, and there was no apology about that. Absolutely dreadful customer service.

The cover case is really good The cover case is really great, but the screen protector is a poor quality plastic that does not match the excellent quality of the product

We still have not received the items… We still have not received the items yet which is why I gave them only 2 starts. However, the response time from the company was quick and professional.

A Good Case Sorry for the misunderstanding. It's easy to overlook the "business" days when your shipping time is 14 business days. It did arrive near the end of that window. You might consider having trust pilot wait until after the 14 day window to send the request for review. It was sitting in my inbox quite a while before I received the case. The case is working great. My daughter handles it just fine. We plan to mainly use the strap in the car, so it is a little inconvenient to have the straps attach to the case with looping that will not be quick to implement. We might improvise with some hooks.