$1500 drawer microwave is junk $1500 drawer microwave started sparking a year after I bought because it was 1 year and 2 weeks the store said I had to go to zline who has a 2 year warranty except they don’t answer the phone or respond to emails?!? That’s one way to avoid having to live up to your warranty by avoid customers at all cost.

Great customer service Zline.. Great customer service Zline... with a special shout-out to Stefanie! Super helpful finding me some replacement parts (accidentally thrown out on install) Very happy

Stephanie pretty much fixed another… Stephanie pretty much fixed another employee’s screw up! She calmed me down and professional explained that I was given the wrong parts. And shipped the correct items . As annoyed as I was, Stephanie did a fantastic job in fixing my issue ! Thank you Stephanie !

I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.

Great customer service response! The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.