Have ended back buying from Grisport… Have ended back buying from Grisport due to bad experiences of rubbish shoes from other companies paying a little more is well worth it. Found a great pair of walking boots that arrived quickly and in the sale so a bargain. Easy to order and boots exactly as described. This is my 3rd order from Grisport and highly recommend.

Didn’t send item Terrible - ordered some boots for delivery Wednesday - just phoned up Friday morning and they said they have been despatched but there is a backlog due to black Friday! Dpd tracking shows they haven’t sent the item! First and last time customer! Just checked online and they are now out of stock - so presumably they didn’t send mine due to no stock! Oder ref 138652.

Bought a pair of Kratos walking boots… Bought a pair of Kratos walking boots direct from Grisport in January. I had read good reviews of the style and brand in general. Everything was great at first, waterproof and really comfortable. Then after about 6 weeks of wear they started letting water in. I contacted their Customer Services who recommended a NikWax spray, that didn’t work, so I wax dubbed them. Still no good. Soaking wet feet even through wet grass. Customer Service won’t answer my emails now and didn’t allow the negative review I left on the Grisport site. It’s the old saying buy cheap buy twice and you get what you pay for. I’ll have to now buy a proper pair of boots from another brand. I would not recommend these boots or brand due to the companies failure to respond to complaints.

Grisport = Bad experience I bought a pair of Icarus and Air Walkers in August. For the money there not that good .I only wear now and again and alternate. The laces on the Airwalkers are coming apart and where the heel is narrow in the design I now have Plantar Fasciitis which is very painful. The Icarus shoes do not breath and are painful to wear when they get to hot. Before I bought these no problem. The customer service at Grisport at the time of purchase when handing over money was very good. Now they advised me to buy inserts for the shoes? Your better off buying £20.0 shoes from Decathalon that do a better job. I do not recommend these shoes or company.

awful customer service for faulty product awful customer service, I complained about a pair of trekking shoes having the worst grip, having slipped painfully on a wet path ( others wearing regular shoes and trainers had no issue with surface ) they said this was to be expected given the sole. absolute garbage to hear about a supposedly quality walking shoe.. I also tried to leave a less than 5* review for the product on their site, it never got published.