Present, polite and quick. The products has been perfect. E Ville seem to always have that items noone else has, for a good price. Payment is smooth, and the customer service is very polite. Their webpage is very user friendly and feels intuitive; They remind you of what could be needed to buy alongside your product, and sometimes gives notes about good things to consider with said product. Only con: It is a hassle to get your eventually broken items fixed. Not impossible, but still its a journey on its own..

Don't use this site A techincal error occured and they had "misplaced" my payment. Had I not reacted, I would never have gotten my order. Afterwards, they said they made a "small error" and tried to compensate me with a useless memory card. Take your business elsewhere, to a company that actually cares and will give good service, even if they faulter.

Slow service, slow refund, useless (Chinese) product I ordered an IP camera and payment was taken for it but there was no confirmation mail - when I asked what had happened I was informed that the item I had bought had just that very second been taken off their catalogue (very convenient!) and there was a more expensive alternative they could recommend in its place. The first warning bell should have been that they could not provide the product ID, only a picture and a brief description (I wanted to research a bit before ordering), but I found what I believed to be a match through Google Images and it seemed to be a good camera. I was warned that shipping could take up to 6 weeks as it was coming from China. I chased them after 6 weeks as the tracking site said the package was on a flight after 3 weeks, but PostNord had no record of it in their system yet. I was told to wait a further week. One week later I requested a refund as there was no update. Two days later the package turned up... and was totally useless as the documentation, software and GUI was in Chinese (with no way to change the language, even with a firmware update). I requested an RMA and a refund, sending the camera to them (in Finland) promptly. I received my money just over 3 weeks later. From start to end they had my money for just over 11 weeks. I wish I had done more research on the company instead of the products! I will never use this company again, nor would I recommend it to anyone.

Refund took 20 days. It is easy to pay but difficult to get a refund. I understand a small company can have a difficultie to handle things smooth always. But I hope they can give some credit when it comes to payment/refund stuff. It took quite a long time to get a refund and the process was not visible at all. No receipt or notification. The CS is kind but their answers change everytime so it confused me even more.

Fast delivery Fast delivery, very good and professional service. I love my bike.