Oh how I wish I was aware of trustpilot… Oh how I wish I was aware of trustpilot before purchasing two bras from Katycharm. I too waited over a month to receive them and then they were not close to the size I needed and what was suppose to be shipped to me according to their size chart. I received this as their policy to return the items. If I had known they were made in ASIA I would never have purchased them. According to our policy, the return policy will only apply to damaged items or products with manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition. Moreover, the package will have to be returned to our warehouse in Asia so it will cost an expensive postage (about $20-$30) to return. Therefore, please get back to us with the required information so we can support you with a suitable solution

Worst experience ever! I ordered one bra on 4/3/24, still have not received it. Had I known it was coming from overseas, I NEVER would have ordered it. I'm calling my bank in the morning to get my money back. This is the worst company I have ever had the displeasure dealing with. The communication sucks too.

If I could give NO STARS If I could give NO STARS, I WOULD !!!!!!! ORDERED 1 BRA MARCH 28TH 2024. LIKE ALL of my American peers.....no bra came. Only email excuses. Warn all your facebook friends of your personal experience with KATYCHARM Company. Have them warn all of their friends !!! Best way to shut it down.

Bras from KatyCharm I ordered two bras from KatyCharm in my usual size. They are so missized all the way around. I have contacted them explaining the sizing issue. They do not accept returns except for damaged goods. Their reply stated: "It depends on customers' body shape so kindly accept that it cannot fit all customers well." When you order the size you normally wear that should not be an issue! Their statement about not fitting all body shapes is ridiculous.

OMG, never again. KATYCHARM 👎 Omg, wish I read reviews first. I ordered 2 bras on March and nothing still. I emailed and no respond, tey phone number, nothing. Ahhh, I am requesting my money back through my bank and forget this website. You won't get money back from them, request it from your bank.