They do not pay Vendor Invoices! We are a 36 year old Appliance Repair company in the Scottsdale AZ market. We have completed service calls for American Home Protect and they have not paid our invoices. As a small business, we do work for these companies in good faith. They finally paid the invoice, but did not pay the late fee that should have been paid since they were 6 months or longer past due. I would not recommend doing business with them in a vendor capacity

Need assistance I call Saturday talk to after hours person who said it would take o e to two days for a contact. By Tuesday no one had called me back. I called and Saturday after hour person never made a claim. Tuesday the person I did talk to stated they would try to find someone. It is Thursday and no call back of any kind. I need my washer fixed. I have family who are disabled and require washing daily.

Easy to talk to on the phone Easy to talk to on the phone, very informative and honest upfront with their services. Unlike my previous home insurance provider

Unsatisfied I was told that if anything went wrong in the future it would be covered- wrong! Apparently that is only half true since there’s a gray area around something that’s “preexisting” even though a professional said it wasn’t.

Non responsive I needed to file a claim and have someone come out to check my AC. I called AHP and was advised they would have someone contact me to come out. This was in early July, I've not heard from a contractor or the company. I'm also unable to get written documentation on my policy.