Wonderful Team and Excellent Service Was a wonderful experience getting to know this team. John , the owner is a super cool guy. Has so much of warmth and welcoming nature that you would like to know a person like him. Work done was amazing His people are so reliable as looks like they have been working for John all their life. Very sincere and excellent attention to all details. They got the job done as quick as I needed too. The customer service manager I got was Monica,.... the reason i went with them was because of her. She is one lively person that any company would like to have. Later realized everyone there is a pleasure to know. I am thanking my stars for getting to know them. I will always go to them for any work i need. Very reliable. Wish the whole crew, John and Monica the best in all their endeavors.

Best Flooring Experience Ever! We wanted to replace carpet with tile in the bedroom wing of our home. After extensive searching and multiple estimates from flooring companies without success, I found Signature Carpet One in Fremont. Stefy Paganoni listened, asked questions of me and my husband and presented us with style and design options for 1200 sq ft of tile and 500 sq ft of carpet. Stefy is a very skilled designer, has a classical/modern approach (she is from Italy!) and offered us great solutions, such as a tile rug to blend with the existing tile in the other areas of the house. My husband, a structural engineer, wanted highly skilled craftsmen to insure each detail of the flooring construction and tile work was designed and executed perfectly and John Shea, the president of the company, delivered an expert crew and the perfection desired. The contractors and tile floorers were all very skilled and the work was beautiful! Was a real pleasure to have this work done by the team at Signature Carpet One and we are so happy with the results!

Nice people. Need better organization and customer service I'm a commercial customer with the potential to offer future business. Looking to replace the break room and bathroom floor in my Distribution Center. Initial contact was fine, but took forever to get a quote. Finally got quote for break room but there were problems with the bathroom quote which required followup. Had to reach out to the sales rep three weeks later, who apparently "misplaced my file", but still did not have the bathroom quote. Behind schedule so agreed to get the break room done and worry about the bathroom later. Installers showed up as scheduled but needed additional supplies and claimed they's be back later in the day. They did not return that day, did not call and then showed up the next day. They finished the job and left without talking to me. Installation was fine but communication was not. Never heard back about the bathroom and have now moved on to another contractor. Not the way to develop new business. Three stars for the quality of work and product, but service issues were a major issue.

Have always had a good experience and… Have always had a good experience and good customer service from them and prices were fair too.

Carpet installation Great service and friendly people