The end result was stunning We are absolutely delighted with the final product, Paul and his team came up with some very clever architectural touches that makes the loft really stand out! It’s transformed the way we live!

A big thank you to Paul and his team… A big thank you to Paul and his team for all the hard work. My loft was finished to a high standard and we had an excellent team of builders who I highly recommend. There was really good communication from the builders at each stage of the work and they gave us some good suggestions along the way! I am really pleased with the final result and would recommend touchstone lofts.

Fantastic loft conversion and excellent follow-up Touchstone did a fantastic loft conversion for us in 2020/21 (see review on Google) and since then we have been very happy with their 'after sales' service. A french door that became a bit sticky and a waste pipe that popped out of its joint in the cold snap were fixed swiftly and free of charge. We were surprised to read the two negative reviews on this site as our experience with Touchstone was entirely positive. Also, this is a genuine review from genuine customers and we are happy for Touchstone to pass on our contact details to confirm this. Alan and Elise, Oxford

I had a disastrous experience with… I had a disastrous experience with Touchstone Lofts and would strongly advise against hiring them for any renovation projects. From start to finish, the process was filled with incompetence, deceit, and exorbitant charges. Firstly, the quality of workmanship was appalling. Tiles were broken and dropped throughout the project, leaving me with a mess to clean up. The owner, Paul, was extremely abrupt and demanded cash payments, which seemed suspicious to us. Furthermore, he charged exorbitant amounts of interest on late payments, even by one day, which only added insult to injury. One of the most outrageous instances was when Paul quoted for one small skip, which was in the contract, but ended up charging an extra £2k for the four larger skips which he obviously knew we needed given the size of the job, it was just an excuse to further over-charge with extras. This kind of outrageous price gouging is both unethical and unacceptable. Paul consistently misled and misquoted us, promising certain services and prices that were not delivered, such as painting and laying the flooring. I felt utterly taken advantage of by his underhanded tactics. The whole project, and even the ensuite bathroom he got his sub-contractors to work on was a disaster. The toilet had a loose fitting and the taps were of incredibly cheap and poor quality. It is clear to me that Paul's insistence on cash payments stems from a desire for tax advantages. This manoeuvre is highly suspicious and suggests dishonest practices within the company. What [REDACTED BY REQUEST OF TRUSTPILOT AFTER COMPLAINT FROM TOUCHSTONE LOFTS] and Google, he even had the audacity to boast to us about it! These reviews were clearly not true and only served to deceive potential customers. Overall, my experience with Touchstone Lofts was a nightmare. I regret ever hiring them and urge others to look elsewhere for their loft conversion or any other building needs. The quality of their work is unbelievably poor, the charges are exorbitant, and the company's integrity is severely lacking. Avoid Touchstone Lofts at all costs.

It's important for me to stress that… It's important for me to stress that leaving reviews and feedback about a service or product is a consumer's right, and threatening legal action for factual comments is not only inappropriate but also unethical, but this is what Touchstone Lofts did to me! I was shocked and concerned to experience that the owner – [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here] from Touchstone Lofts is discouraging clients from leaving feedback and threatening legal action for breach of contract when factual comments are posted on social media. I found this out to my cost. This, however, does raise many questions about their professionalism, business practices, and customer service. I know it's not uncommon for businesses to receive feedback, both positive and negative, especially in the building and construction industry, but customers rely on this type of information to make informed decisions about choosing a contractor or service provider, and any attempts to stifle this feedback are concerning. I believe it's crucial for customers to have the freedom to express their experiences and opinions without fear of legal repercussions. To threaten legal action for factual comments that I made can be seen as a retaliatory action, which only serves to harm the company's reputation further. From my experience with this company, I would suggest it's essential to find a service provider that prioritises customer service and respects their customer's right to provide feedback, unfortunately, this is not one of those organisations. Honest businesses should welcome constructive criticism, look for ways to improve, and address any concerns with transparency and professionalism, but Touchstone Lofts are not interested in doing any of this. In summary, it's disappointing to have experienced Touchstone Lofts using legal threats to discourage us and other customers from providing them with feedback. This sends negative messages about the company's integrity and business practices. We suggest it's essential to find yourself a company with a more customer-focused approach and who values constructive feedback, not just constant five-star reviews. IN RESPONSE to [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here]'s reply: re-read and familiarise yourself with your own company's contract, in particular section 11.5 where it clearly states "The client agrees not make any statement about the project manager and/or any of its employees, associates or partners public-ally including on any public forum... without the prior written consent ... breach of this clause the client agrees to pay the project manager £5,000 in damages" That IS discouraging, I think! So please do not further mislead and insult people's intelligence.