Customer Service Response I reached out to customer service asking for help regarding a gift offer/subscription issue. I placed an order and reactivated a subscription. About 45 minutes later, I received a text wherein I could receive a free topical magnesium – if I reactivated a subscription. I reached out to see if they could somehow get this in with the one I has just reactivated. My 2 orders had already been shipped out by the time customer service got back to me, but they were able to get the issue corrected/item added on to my next subscription delivery. Not only that, they went above & beyond by gifting me an additional discount my next delivery, which really meant the world to me. I appreciated the kind words, readiness to correct the issue, and willingness to go one step further to make a customer feel supported & appreciated. Jonathan assisted me & did a fantastic job! My email was addresses in a timely manner and I am so grateful for the additional discount. Thanks Cymbiotika!!!

Subscription Scam I echo the 2-star review from Bec about the subscriptions. They do not send reminder emails, even for the first subscription order after many months. Then when trying to cancel the order immediately they say their policy is not to cancel orders, even though the order has not yet been packed and could be stopped easily. Why not remind customers of their subscriptions so products don't get wasted? Why not cancel an order that was created by mistake?

send reminders for subscriptions send reminders for subscriptions. it's incredibly unfortunate that it takes getting frustrated with the third chat rep to get something corrected. And then being directed back and forth between me needing to make account changes or contact support to make changes. Horrible set up and not worth the hassell. Especially at this price point.

Amazing help with Live Chat customer service I was very pleased to know that I was speaking with real person over the Live Chat who helped me with my customer service issue. When dealing with my concern, I really didn’t think the issue was going to be solved. But I was wrong. Customer service was amazing with answering my questions and making sure I was getting answers. The fast response to fixing my order was amazing! I am very pleased with the great support and help that I was given! I’m very pleased with all of my purchases and for all my future purchases.

Amazing Amazing! UPS delivered my package to the wrong address and took no responsibility for it!!!! Cymbiotika you were my savior. Thank you for all you help in sending me a replacement, when this wasn’t even your fault. Unfortunately for UPS….yeah your customer service falls so short! You can’t even speak to a live person! I’ll never use your service…because it’s absolutely horrible!