Shipping was faster than expected Shipping was faster than expected. Had the inline fan show up not working, worked with tech support and after all the trying different things they had a replacement sent. Over all things are good.

Delivery weeks late and the laser doesn't work I ordered a 130w laser cutter from Omtech on the 6th of Jan for 7-11 days uk delivery. Following many emails with Omtech customer services I received the unit on the 15th Feb. The best delivery arrangments I received were it will be coming either Thursday or Friday of this week I felt this was very poor for a purchase costing over 4.5k and needing to be unloaded with a forklift. I was hoping that the situation would improve once I had received my laser cutter but unfortunately, this was not the case the first time I operated the laser there was a loud electrical arcing noise and an electrical burning smell. upon inspection, the high-voltage wire between the power supply and the laser tube was not terminated and was arcing onto the metal case of the laser cutter. I am feeling lucky that I didn't receive a shock from this major fault. I have emailed Omtech and hopefully awaiting a suitable remedy. Omtech customer services seem very slow and you normally have to wait for the next day to receive a reply so dealing with them can be slow and laborious.

Set up a sales call and spoke with… Set up a sales call and spoke with Matthew. Worked out all the prices and sent Tax exempt number in waited a week with no Quote. Called left message for Matthew no response. After multiple emails and a second call Matthew called back say my quote slipped through the cracks. Was told i would have quote in 24 hours. 3 Days later finally got quote and it was completly wrong. Called back again asked for supervisor was told i would get call back that day. 2 days later still waiting for call. I would advise looking for another brand like i am.

Just a follow up on my disappointment… Just a follow up on my disappointment with OMTech. I managed to locate a very knowledgeable and kind local college teacher who took pity on me. Keep in mind, I’ve had my 80 watt machine over a year, but never managed to do much because the beam alignment was frustrating me … there was virtually no customer support. When the gent came to set my machine up, he took out each mirror. They were, (his words) “horrible”. Scratched. I told OMTech, because I sure in hell had nothing to do with it. “If that is the case” (scratched), they want photos, which means I’d need to take them out. Nope. It is working… I’ll buy my own mirrors. I simply thought someone might wonder if they could improve my experience… and help. But no… I’m on my own, and should you buy an OMTech laser, you’ll have done as I have.. bought a paddle for your own ass. Also, the only interest shown by OMTech was when I left my review. To me, that is sad. They have my money and, it seems, no further interest.

Ordered the OMTech 80w 20x28 laser Ordered the OMTech 80w 20x28 laser, shipping was extremely fast. Had laser up and running within a week , needed a dedicated breaker line from an electrician but so far everything has been smooth and laser works great