Invoice name in personal name ( not in… Invoice name in personal name ( not in company name) phone no is incorrect and UPS is not able to reach us However shipment is hold on costoms more then 7 day due to wrong documentaion in original invoice.

Changed review !!!! I have called Hydrafil for a week now and have never received a return call. I ordered 2 of an item and received 6 and I want to get it cleared up. After I posted this, they called me within minutes and resolved the problem. Tremendous customer service. I am really pleased. They had a new phone system installed, and that was the problem.

It has taken many calls & emails to try … It has taken many calls & emails to try to receive a corrected invoice. Still waiting, and only going to a generic voicemail.

Prices are unusually high compared to … Prices are unusually high compared to competitive products ie substitute/interchange and lead times are extended. Not always competitive with prices and often times customers aren't willing to wait for long lead times.

Excellent phone service for ordering… Excellent phone service for ordering the specific filters I needed. Most all filters for my site are ordered from Hydrafil due to their efficiency of processing and the quality of the filters.