Eric Willette
GBHappy to take your Money, but non-existent customer service Submitted 2 tickets with 6 follow-up emails over 15 days to their online inquiry/customer service email without a single response, after buying a $500 robot and a 12-mth warranty that broke in 3 mths. Terrible service and product, pivoting to the BBB and an attorney to handle from here. Buyer beware
Susan Damitz
GBExcellent product and fast service and… Excellent product and fast service and reply. We just purchased our third pool robot, Ariel and could not be happier. She does an incredible job at keeping our pool clean.
Cathy Ueckert
GBI recently purchased the solar powered… I recently purchased the solar powered leaf skimmer. It is very easy to use and the customer service department is great. I had a delivery problem when I made them aware it was corrected with the delivery service immediately. My pool is covered with multiple trees and shaded so I will need to figure out my timing to allow the skimmer to fully charge. I am excited about the skimmer and know it will really help me as my leaves start to fall.
Tim Thompson
GBMy order took entirely too long to… My order took entirely too long to arrive. It was ordered 12/19/23 and i received it 1/12/2024. Then I discovered that the wrong parts were sent to me. So I waited again for the right parts to come and finally received them on 1/24/2024. I want to add that Kristy was very responsive and helpful in getting the order rectified. I'm thankful that it was during a time when the pool was not being used. If it had been during the swim season, I would be way more critical of the process.
Andrew Presgraves
GBI love the Ariel I love the Ariel. It doesn't seem to do as good a job as my old solar breeze. I run both of them at the same time and the old solar breeze seems to pick up more surface debris. The solar breeze also holds chlorine tablets, the Ariel doesn't. That being said, I still love the Ariel and it does a better job of curving away from the side of the pool instead of hitting the side head on.