Very shady checkout experience Their dodgy checkout experience makes it incredibly easy to accidentally add extras to your order. This happened to me. It doesn’t give you an opportunity to remove these items from the basket and just charges you immediately so you have to email to seek out a refund. Very shady business practice.

Customer service poor Ordered KeySmart cards on 11 Feb. Shown on tracking as being processed in US on 14 Feb. 27 Feb Keysmart say package is lost and replacement will be sent. March 3 replacement sent. March 12 tracking shows cards arrive Germany instead of Britain. Emails sent to Keysmart on 8 March and 15 March still unanswered on 20 March. 6 weeks since order placed and paid for but still no cards. Ironic that the cards are supposed to tell me where my posessions are but I can't find out where the cards are!!!

Excellent service Excellent service! I had one of the first Keysmart that came out very long time ago and still using it. Recently, I’ve decided to upgrade to a more rugged version where I could also add some accessories such as scissors, knife…. Just received my package to appreciate the quality of the product but they accidentally omit to include the Rugged Key Holder! I’ve send an email explaining my issue and within half an hour our so, they already responded and prepared a shipment for my missing article! Truly impressed! Thanks you Keysmart! ☺️

Untrustworthy and unreliable Ordered and paid for three of these. One of them was dead on arrival. Wrote twice to the company to inform them. They never replied so essentially I was ripped off. Do not trust them and zero customer service.

KeySmart scammers I paid $200 US and have not received the package of key cards. A person by the name of Andresser replied with an email saying, sorry it must've got lost in transport. They said they send another package so I waited and have not seen anything I've emailed them several times no reply this is a very familiar story after reading The reviews. Obviously the excellent reviews are written by KeySmart. I've asked for a refund, no reply. As far as I'm concerned they are scammers