Custom Motorcycle Earplugs I bought my first set of Custom Motorcycle Earplugs from Big Ear about 4 years ago at the Montreal Motorcycle Show. I loved them. The sound is greatly attenuated and that is done without pressure in the inner ear. So this year, we went to the Montreal Show to get a new pair of Filtered Motorcycle EarPlugs for me and a Custom Motorcycle Earplugs for my wife (her first pair of earplugs). The service was great and everything was done at the show booth. My wife got her earplugs after 45 minutes. Mine will be delivered in about 30 days. I’m excited to try my new earplugs. Thanks to Stone Hood and the gang who were professional in all aspects.

Audiophiles/ Law Enforcement Beware I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable. September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing. After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations. Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products. If you want a loyal base of customers, deliver a high quality & consistent product.

Glenn is awesome Glenn is awesome! I contacted Glenn to make sure I was ordering the right type of earplugs for wearing under a snug full face helmet. He was very patient with explaining all the differences between the earplugs. I'm glad he spent the time to answer all my questions. The earplugs feel very comfortable and I should be able to wear them all day without any issues.

19” Audio Cable is Poor Quality I rate the dual transducer in ear monitors as excellent! Well made that deliver incredible sound especially for their size. They are superior to in helmet speakers. However, the audio cable they came with is far too long so I ordered the 19” cable. Unfortunately, the quality of the shorter cable is subpar with one of the connectors coming loose from the transducer while the other connector surprisingly stays in plays which indicates poor and inconsistent manufacturing with little quality control. For that reason I am rating these 1 Star. They should never have been shipped out to customers. Glenn has been available to help rectify but the solution is a patch. I will try the alternate recommended fix but if that fails I will request a refund. I don’t recommend ordering the shorter cable until new designs are available.

Amazing Product & Amazing Customer Service !!! Stone and the team at BigEar really do go above and beyond for their customers and I highly recommend BigEar and their products. I got the Bluetooth headset, with 2 transmitters. Wow what an amazing sound !!!! Prior to these headphones I was gonna replace my helmet ?! Thanks a lot Stone. True Legend.