Customer service not great, product good I ordered an ice maker. It arrived and was too large. I made arrangements to return and was given a return code. I paid shipping to return it and provided the tracking info to VivoHome. They couldn't understand the tracking, even though there were provided the link, a picture of the receipt and a spelling out tracking code. Then once they confirmed that they did receive (after I send proof they received) it took weeks for a refund. Eventually it all got resolved and the other product, an air purifier, works beautifully.

Bought a heat press Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired. I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets. Just know - if you run into problems, you’re on your own. Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!

Never get deliver direct home. Never get deliver direct home. pickup at post office or Fed-Ex (So before you except the product open and Check your order) if brock product you refuse to except and RETURN TO SENDER. Take the pictures and keep the receipt. If you order direct deliver to home they send you a broken product return by other customer and pin on you and offer $30. I bought -$234.00 Cook Top June 6, 2022. Thanks God I always use Pay Pal got back my refund on July 1, 2022 and that's because I Use PayPal and PayPal look all avoidance and help me to my refund If PayPaI not there I 100% sure Vivohome rip-off me -$234.00 very easy. Thanks PayPal Keeping the good honest work.

highly recommend I am very happy with customer service and fast delivery. Highly recommended.

Love vivohome I’ve gotten many vivohome products. It’s a great company. They provide many useful items at affordable prices, which cannot be understated. I have had a few issues and customer service has always more than taken care of me. They care about the people they help and that says a lot about a company. I recently got a sandbox for my kid from them and it was perfect. Nice size, easy to put together, sturdy and withstood our crazy winds. Always had positive experiences.