REVIEW OF LAWN Dave and Lewis [ Maidstone Branch] under took their first visit of the year.It is the first time any firm has described in detail what was happening to the lawn in a very constructive pleasant manner.Also it was helpful to understand what to do and why. Talked in a knowledgeable and honest manner about the level of support that would be help. Good experience.

Rob - a great service Rob arrived on time, very courteous and removed his boots going through our house. He explained the treatment details. Rob also gave me some feedback on my lawn that enables me in spring to do a small amount of work to it. Nice guy. Great service and good employee.

I have had numerous issues with this… I have had numerous issues with this company. I paid by monthly direct debit for their annual Standard service. Even so there were frequent missed treatments and visits with no notification or reasons given. I threatend to leave last year but was persuaded to give them a second chance and they would reduce a re seeding charge by 25% to cover the missed appointments. The reseeding took place last week I was invoiced with no indication on how to pay, I phoned and was told bank details would be sent to me, at the same time I asked if I should cover the area with Horticultural Fleece as the pigeons were having a feast. The answer was I don't know ( this is the expert in lawn care ) I'll get someone to call you, 8 days later still waiting. Cancelled today via mobile message service. The management of the Canterbury Franchise is very poor but the operatives were friendly and helpfull. experienced.

Customer Service utterly useless We live in the New Forest and have used them over the past 3 years. They tell us, invariably at short notice, that they are sending someone to provide a treatment that we have never requested, and when we tell them we don’t want it they reschedule the same treatment! At the moment in March they are trying to provide us with an Autumn feed for our lawn when we have repeatedly asked for moss killing and a spring feed with weedkiller. I just can’t stand this incompetence any longer.

Lawn Looking Good at Last We moved into a new home 2 years ago. After a year it was clear the developers couldn't get the lawn near where we wanted it so we called in the experts. Green Thumb primarily through their representative, Stephen Vicat, have helped us get a real lawn. The task was massive with part of the lawn ravaged by leather jackets and jackdaws and the rest very patchy at best. Steve is full of useful advice and guidance and has made a big difference. We have had a few occasions where head office have given us inconsistent or wrong advice but overall Green Thumb have done a good job so 4 stars to Green Thumb and certainly 5 stars to Steve.