Software Malfunctions Software Malfunctions The more you use the software's features, such as highlighting and cue cards, the more it begins to glitch and eventually becomes dysfunctional. Customer support states "It is a known issue" and has no fix. Their recommendation was to "delete highlighting" and be "more judicious" with its use. As such, I am being very judicious and never using it again.

To much money for their assortment For a student from the Netherlands I wouldn't recommend it. The price is to high and there where not one of my schoolbooks. They advertise with that they have a Dutch store but the haven't...

Bait and Switch Scam I would give a negative star. Total scam. I paid $40.00 to rent an etext. Well it was an access code for Pearson which required an additional $60.00 to access, the access code. Shame on VitalSource and Pearson. Just advertise the true cost instead of the bait and switch! To be fair, I have to include, the customer service team issued a refund after I complained.

Avoid at all costs I really wanted to like this website, but I have to say my experience has been absolutely horrible. My problem is that it lags ALL. THE. TIME. I use it for one of my uni textbooks which is available in very few places in my country, this website being one of them. It seems like the book is too long/has too many chapters for the website to load it properly. I have completely given up on using the search function to search for certain words or phrases, as the website simply cannot handle it and freezes, which sometimes even causes an error message. Not ONCE has the search function worked. Even something as simple as turning a page causes lagging. Reloading the page does not work in the slightest, neither does switching browsers. The internet connection cannot possibly be the problem either, as I have tried both at home, at campus, at my parents' house, and many other places. There is no other explanation for the lagging, than this website being bad. My question is - whyyy even distribute a long book if the website can’t handle it? Do not recommend.

Company not needed I wish these people didn't exist. Let me download the book I paid for! Take your watermark and do you-know-what with it. Here is my order number since you tried to delete my honest review: 10000106557282