My package has been held at DHL for 5… My package has been held at DHL for 5 days awaiting information from Pure. Emailed multiple times and got fobbed off twice, last email said it would be sorted/looked into. That was 2 days ago and no reply since!! And I paid for speedy delivery! Will never use again

I ordered a bottle of agmatine I ordered a bottle of agmatine. I opened the bottle and one of the capsules was empty with some residual powder in it! It felt like the rest of the capsules had a powdery substance on them. I will certainly NOT take this. I don’t trust them. Money down the drain. Bad Company.

Poor Customer Service I sent the company emails and left phone messages asking them to stop sending the monthly deliveries as I have been accumulating too many bottles. Only once did I get an email response in which they said they would honor my request. However, I still continue to receive shipments. It is extremely inconvenient that I can never speak to a person on the phone and they do NOT call me back. Nor do they follow through to stop sending me products and billing me in spite of several requests to stop. I'm really quite upset about this My first email was sent on 1/27/2023 after leaving 2 or 3 voice messages

I've had an 'orrdinary experience' with… I've had an 'orrdinary experience' with Pure Nootropics overall. They seem to be 'averege'. The selection of products is fairly limited but the items they do offer seems to be propriate for most needs. I didn't have any problems with communecation. All my inquiries got 'responses' in a 'resonable' amount of time. The only thing I didn't care for was that I had to search a bit insted of just being able to browse. Overall it's been a 'mediocore' experience.

No customer service It’s been a week and a half; they do not pick up the phone, reply back to VM, or reply back to email inquiries ( tried both email addresses). They are only open a few hours a day. The customer service is non existent. Several years ago this company had a good reputation. Im thinking new management might have taken over.