I ordered rope lights WW3500k. I ordered rope lights WW3500k. They are far from 3500k which is the number I usually use, they are more like 2700k. I understand that it says warm white but I always go by the kelvin number. Very disappointed and sent an email trying to return and I have not heard back from you. Thanks, Bill Filippello

We have 2 strands and one went out We have 2 strands and one went out. They told us we just had to purchase another strand but would give us a discount. They failed to tell me they changed the strands. It did not fit in the mounting strips we previously purchased from them. Would have been nice to know prior. Update: appreciate the follow up. I failed to mention we really like these lights. They are a great addition to our deck.

My light stopped working on my Alt Air… My light stopped working on my Alt Air Lighting AL-2161 outdoor fixture. Unfortunately these fixtures are discontinued and surprisingly have a known issue of the power supply going out. Through a forum website I found LEDSupply and they made a retrofit kit to fix the lighting fixture and price was very reasonable. Instructions were clear and easy. I fixed the issue and now I got working lights again without buying a whole new lighting fixture. I will order the same kits again incase the other lights go out.

The choices you have me to repair my… The choices you have me to repair my light were good. The parts worked well and the instructions were very good. The parts didn’t fit exactly into the holes in my light so I had to make modifications. I’m hoping this won’t affect the longevity of the parts working my light. Thanks for making getting the part easy!

It’s quite an odyssey when you start… It’s quite an odyssey when you start trying to figure out the endless options available in the world of LED’s. Each question I had was addressed and resolved throughout the process. Be clear about what you want and they will steer you to the correct solution