I got a guitar through Music Store… I got a guitar through Music Store Live. It came damaged with a crack in the back of the guitar and a cracked knob. I returned the guitar and apparently it got damaged again through FedEx on the return. Their returns/tech people blamed me and tried to put this all on the customer, when in reality it was an issue with how FedEx treats their packages. The return/tech people were stubborn and hard headed. However, Fernando Fajardo, who was the head of this, was great and so understanding, and sent a replacement without question. Sometimes, as the customer you need to speak up when you're not being treated fairly. It doesn't always make you a Karen. If you are an honest person, I doubt you will have a bad time going through Fernando. He's a good man.

The only store that had my Audeze… The only store that had my Audeze headphones in stock, otherwise it would have been a 3 week wait.

Hi Music Store Live Hi Music Store Live. Thank you for the fine Fender guitar, and for great customer service!

very pleasant shopping experience Great shopping experience, they had the item I was looking for which I could not find somewhere else plus it was succesfully delivered to Germany where I live.

Knowledgeable and Professional Very knowledgeable about your products. Friendly Atmosphere. Thanks Fernando for your quick and professional help. 👍