worst customer service I wanted to have replacement eartips for my soundcore liberty 4 earbuds. After many messages I still received no solution for my request (#TNF932046295). It's a shame that I buy a product and a couple months after I cannot use it as they have no replacement eartips or they dont provide it. (They only sent me a link which is not working, on their EU website there is no replacement).

I'm always so impressed by soundcore I'm always so impressed by soundcore. Their products are premium quality at such an affordable price. I have purchased the life pt2, life pt 3 earbuds, and now the q30 headphones. Keep doing what you do best soundcore.

Exceptional customer service I seldom leave reviews. But this company exceptional customer service deserves to be shared. I’m very pleased how they handled my warranty claim for earbuds issue. They replied very fast. And even replied with reminders when I forgot to answer. And they sent me a replacement. Like I said - best customer service!!!!

Do not buy their products Do not buy their products Do not buy their products! I bought liberty 4, and right earbud stopped workong when tried to claim guarantee they said since I bought it on Ebay they can not do anything and more fun fact: when proceeding warranty steps they have option to claim purchases from Ebay!!! so they are good if they work as soon as they stop working they dont care about you!!!

Having owned quite a few Soundcore… Having owned quite a few Soundcore wireless earbuds & headphones over the years, a pair I purchased from Amazon 6 months ago incurred a fault. I followed the online warranty return process & had great communication from their customer service team. I even called them up & got to speak to a human being within 2 minutes. On return of the headphones, they assessed the defect sent out a new pair within 2 weeks. About the best customer service I've ever received, and given this chatbot world, it was so reassuring to be able to deal with humans. 👏👏👏👏👏