CJ
GBExcellent quality and customer service We purchased a solar system from AIMS to power our camper van. AIMS support staff helped us pick the best system for our plans. Then as newbies, figuring out the system setup and wiring was a challenge. Once again AIMS was there for us, even when we called them multiple times. This is an excellent, customer focused high quality company. I highly recommend them!
Wayne wimmler
GBAims support took good care of me when… Aims support took good care of me when I waited to hook up my $2000 high tech inverter till the warranty was long expired. The inverter didn't work, I paid for shipping and it came back working correctly. That was in 2012 and today they gave me good advice on adding another solar panel. These guys are great!
Consumer
GBCustomer support This is a great product. I had some parts missing not for being new just from being used. I had within a 15 minute reply after reaching out to the customer service very happy with the response and looking forward to finishing this project. Highly recommended.
Bob Adams
GBI have a AIMS power 24 volt 3000 watt… I have a AIMS power 24 volt 3000 watt inverter/charger that I have been using since May 2020. Inverter stopped working on power saver mode (still works in regular mode). Also charger has stopped working totally. I realize this inverter is no longer under warranty, but I went to their website and wrote to them for advice or options available to me. No response at all. When I replace ths inverter, it will NOT be with another one from AIMS.
Larry Becker
GBAn AIMS inverter/charger started having problems… I had an AIMS inverter/charger start acting up a short while before the one-year warranty period was up. (It wouldn't shift from fast charge to float charge despite the batteries being new and fully charged.) I notified the company and got advice several times from their technicians regarding things I should try. It turned out that the unit needed to be returned for repair. A couple of circuit boards were replaced and now it's back to working like a champ. There was no fuss from them about doing the work under warranty. The woman in their office who handled the return was a delight to work with.