Excellent support My Asus RT-AC5300 configuration became messed up. FlashRouters pointed me to their on-line help for how to do a factory reset, reinstall their software, configure the router, and connect my VPN. Now everything is working as it should. FlashRouters were very responsive and helpful. Would recommend.

Flashrouters are great for me as I… Flashrouters are great for me as I travel internationally a lot for work. Their flashed routers are top notch. On the rare occasion I need to contact support they always respond quickly, courteously and never fail to quickly get me up and running.

Fantastic tech support Their flashed routers hold up over time (I've had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn't notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

Updated Review Well I gave a crap review and 2 stars earlier, but I need to update. I was in hell trying to get Nordvpn on this freaking Asus AX2700 Dual Band RT-AX68U router for a solid week trying everything possible. I finally figured out how to contact FlashRouters chat tec support. Dude took control of my computer and had me up and running in 5 minutes. It was a miracle. If you are having problems go to the website and find chat support and ask for a rep. It will save you hours if not days of utter frustration. You're welcome!!

Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.