Defective Product | Hostile Return Policy | Poor Customer Instructions I received a defective product. My first set of inquiries through their website were not responded to. After finding a different route, I received replies through email. For this defective product, MONQ: - Does not refund the original shipping cost, & - Requires the customer to pay for return shipping. This is an immature policy that is hostile to the customer and doesn't take ownership of their own failures. The customer pays for their failures. As a separate customer failure, and echoing another commenter, the product/package comes with no directions for usage, safety information, charging information, etc.

So I have not got mine yet but dose… So I have not got mine yet but dose anyone know they work for sure because I just bought it and I did not have an accont and I paid 30$ and I signed in as guest:)

Mix & Match Monq R (Mix & Match Monq R, Zen, Sleepy, Lively, Mountain and Happy) They taste all taste burnt and the price was extortionate. The box they came in had no instructions on charging time, safety warnings, how to use it correctly, etc. The shipping information was incredibly lacking.

I placed an order two months ago I placed an order two months ago. Have no tracking but it says it was sent out. Contacted the company with no response. Completely feel scammed. Such a small item shouldn’t take this long and the lack of any response from the company just makes me feel like I got scammed. Terrible. Do not order. You won’t receive your product. My friends also ordered and they are in the same situation

Monq Bath Soaps I tried the MONQ Bath Soaps and they are amazing! You can tell that there is a lot of essence in the products, not greatly diluted like other similar products on the market. They have strong essence, and the skin has a gentle nuance of the product after taking the bath. I love them so much that sometimes I find myself simply smelling them because I feel calmer, and more relaxed after taking a deep breath of those natural oils. Packaging was also a delight. Definitely recommend!