This is a TAIWANESE based SCAM company… How sad that Amaryllo has ignored 3 of my emails this week and yet found the time to post repeated lies here! Hah! You just proved my case! 1) I sent multiple error screen shots of your Taiwanese online payment system which failed repeatedly and we tried 3 different credit cards! All of whom (our US issuing credit card banks) stated that there was absolutely nothing wrong on our end! Your system did not properly support US customers period! 2) You forced us to send this camera to Taiwan - then when Covid19 hit, we informed you that we would circle back because we were located in Californa and dealing with pandemic urgencies. Your staff emailed “We will await your reply.” Then when we did reply to get the damn payment to go through again with your f*cked up Taiwanese payment system to get our camera back, your staff had the nerve to tell us that you “scrapped it”!!!! Are you people insane? If not, then you’re clearly crooks!!!! 3) Your cameras are horrible and the worst part is that YOU KNOW IT!! AND, since you provide ZERO customer support or repairs in the US, your hope was that no US customers would bother shipping your crappy broke. down cameras all the way to TAIWAN!!! We barely used your camera before it completely broke down!!!! 4) Your products were kicked off the Sharper Image websites and you are now trying to sell your crappy cameras on Best Buy and Staples website! WARNING TO ALL US CUSTOMERS!!! DO NOT BUY A SINGLE PRODUCT FROM THIS TAIWANESE COMPANY!!!! 5) I am still demanding my repaired camera back or a new camera back NOW!!! You will NOT get away with trying to scam me! I will make it my personal goal to inform anyone and everyone about how you stole hundreds from me & how unethical, irresponsible, horrible, negligent, and illegal your operation is!!!! SHAME ON YOU!!! ^^^UPDATED RESPONSE^^^ This is a TAIWANESE based SCAM company who forced us to send our broken security camera from Irvine, CA all the way to their Taiwan location (when they claimed they have an Irvine, CA location) and they never fixed or returned our camera after numerous emails and after we had to pay for the shipping costs. Their products are total crap!!! DO NOT TRUST OR DO ANY BUSINESS WITH THESE CROOKS!!! Do yourself a favor and buy American made or RING or NEST cameras!!