No Delivery After 7 Weeks, Terrible Customer Service I was impressed with the prices on the Cardio Sales website and ended up purchasing a $2500 elliptical. First, the machine they had was broken. Then, it went to another customer. These two things wouldn't have been terrible if it hadn't been for the total lack of customer service. The salesperson, Alex, never replied to ANY of my emails or phone calls. I had chase him down, only to get one of his many excuses immediatley followed by empty promises. On one occassion, I called several times to no avail. I had an idea to call from my fiances phone number. Of course he picked up, which confirmed that he had been dodging me. Today, after almost 7 weeks, I called the customer service line only to be hung up on. Since Alex had refused to refund my money, I am going through my bank to dispute the charge. All of this is happening right before my wedding, like I needed the added stress. Thanks CardioSales@ Save yourself weeks of frustration and shop somewhere else.

Garbage Company CardioSales said our machine would arrive in 5-7 days from purchase. After 10 days, we began requesting a tracking number and, every time we asked, Alex would dodge the question with overly-repeated promises that our machine was “on the way.” When we finally did get a tracking number, it showed that he was in fact a liar and the request had just gone in THAT very day. It took over a month for our machine to arrive. When we opened the box, we discovered the machine to be broken, rusted, covered in dirt and hair (yes, hair!) and not in any way "refurbished" like Alex had claimed. We called Alex right away and he agreed to a full refund and to set up a return shipment immediately. After a few days, we asked when the machine would be picked up. The response was that my fiance and I would need to re-pallet and re-package the machine ourselves first. We got supplies and invited friends over to help us re-package the machine. Nowhere in the return policy did it say that the customer would be responsible to lift a 600 lb machine on to a pallet before it would be taken back. When the moving company arrived, we saw the shipping label. It was clear Alex was simply sending this terrible machine off to another customer directly, instead of returning it to his warehouse for cleaning. After the exercise equipment was no longer in our possession, he kept promising and promising our refund would be processed, but for weeks, it never happened. He kept saying “check your account end of day,” and every day nothing happened. We were fortunate that we purchased through PayPal. We filed a claim and were covered. We got all our money back. If we had purchased directly though Cardio Sales, I’m confident we’d never see a dime. CardioSales is a scam. Alex is a garbage person. Do not purchase.

Very good deal on my AMT100i I bought a Precor AMT100i 2 month ago from CardioSales (I spoke with Alex) and I had it shipped to France. The sales representative did everything to get my product delivered to my door in no time. The product arrived in perfect condition, and fairly fast for my overseas location. The biggest advantage was of course the price, I paid it half of the cheapest used one I found in France. Thanks again to (NAME) and CardioSales for this perfect transaction

Alex Goncharov ripped me off. (Cardio Sales & Eon Fitness) His name is Alex S. Goncharov (Not Alex Stanley) This guy burned me for over 3k and all he does is lie to people. He uses different company names. Eon Fitness & Cardio Sales (so far) I'm sure the pressure got on him so he shut the site down. Soon probably opening a new company under another name and running the same scam. Don't do business with him. He is a one man show

DO NOT PURCHASE FROM CARDIOSALES (NOW [external reference]) I ordered a $3000 Arc trainer and mat back in February. In addition to looking very used, the Arc trainer immediately presented functionality issues (specifically, it made grinding noises and arms were not properly secured.) When I purchased the machine, it was offered with a 10 year warranty. Shortly afterwards, [name] shut down the cardiosales website and reopened under [external reference]. I asked him for a copy of my warranty since I could no longer retrieve it from the old website. He sent me one under [external reference] that only covered 18 months! After multiple attempts to reach him, he finally sent a technician who confirmed several parts needed replacement. The tech ordered the parts from him several weeks ago, despite repeatedly telling us "the parts have been sent" "I am sending this all myself" and "you will have a tracking number shortly" - it's been more than 8 weeks and still nothing. And the mat that was supposed to come with the machine? It's now been 3.5 months (I purchased in mid-February) and I'm still getting the same story "it's been sent" and "you'll have it shortly." So... after $3000 - I don't have my full order and my 10 year warranty is now suddenly 18 months, although it doesn't seem to matter since he's not honoring any part of the warranty anyway. Do not purchase from [name] or [external reference] unless you are prepared to lose your money.