Low quality headset Have used a Steelseries Arctis 3 Wireless for four years. Its low quality quickly become apparent with use. Withinin a year the volume knob and the balance knob started to be loose, and have deterioted further since then. The gooseneck to the microphone broke at one place, without any excessive bending. The silk screen on the led power button was quickly worn off.

More than satisfied customer. I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

Quick and efficient I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!

bought a 60% steel series keyboard for… bought a 60% steel series keyboard for £145 as i thought money=quality however the keyboard broke within a month with only minimal use as i use a palm keyboard for gaming not a keyboard first lights started flickering then they went off then keyboard became a desk ornament i also made the mistake of buying the gaming earbuds for £60 and they broke within 2 months with only minimal use. Needless to say i was refunded by currys

The ol' runaround Don't bother trying to get Steelseries themselves to back their own products. If you can't resolve any issues related to purchased products with the retailer, you're screwed. Steelseries support made me jump through countless hoops with the promise that they would replace a Sensei Ten mouse which developed a defect within three months of purchase. After successfully completing all the steps, including uploading a valid proof of purchase, clear photos of the product from every imaginable angle etc., they just left me hanging for over a year, never once restocking their own product so I could actually get a replacement, until it finally got discontinued, at which point they simply closed my already approved RMA ticket without further comment. Ultimately I ended up getting my replacement from the retailer, who were being difficult at first (which is what prompted me to try my luck with Steelseries directly), but at the end of the day still nowhere near as difficult as the manufacturer. Thankfully we do have consumer protection laws in place here. I would not purchase another Steelseries product if that wasn't the case.